Lead Analyst, Inventory Controller

GXO Logistics, Inc.; Iskandar Puteri; On-site; MYR 120,000 - 180,000; Full time

Job summary

GXO Logistics, Inc. is seeking an Inventory Control Lead in Malaysia to oversee all inventory control activities within the warehouse and drive accuracy and compliance. You will lead the inventory team, manage cycles, audits, and KPI delivery, and serve as the escalation point for inventory issues.

You will implement best practices, coordinate with customer requirements, and drive continuous improvement initiatives to enhance warehouse efficiency and accuracy metrics across the operation.

Qualifications

• Diploma or Degree in Supply Chain, Logistics, Operations Management, or related field.
• Minimum 5-8 years of warehouse inventory management experience.
• At least 2 years in a supervisory or team lead role.
• Strong leadership and stakeholder management skills.
• Proficient in Excel and inventory analytics.

Responsibilities

• Lead and supervise the Inventory Control team to achieve inventory accuracy.
• Oversee all inventory transactions and stock reconciliations.
• Plan cycle counts, wall-to-wall stock takes, and audits.
• Analyze inventory KPIs and prepare performance reports.
• Drive process improvements and Kaizen initiatives.
• Develop and maintain training materials and SOPs.

Skills

Leadership

People management

Analytical skills

Problem-solving

Communication

Presentation skills

Excel

Education

Diploma or Degree in Supply Chain, Logistics, Operations Management, or related discipline

Tools

WMS

ERP systems

Inventory reporting tools

Job description

The Inventory Control Lead is responsible for overseeing all inventory control activities within the warehouse, ensuring high inventory accuracy, operational compliance, and customer satisfaction. This role leads the inventory team, drives continuous improvement initiatives, manages customer inventory requirements, and serves as the key escalation point for inventory-related issues.

Key Responsibilities

Inventory Leadership & Governance

• Lead and supervise the Inventory Control team to achieve inventory accuracy and operational KPIs.
• Establish inventory control processes, standards, and best practices across warehouse operations.
• Ensure adherence to customer requirements, SOPs, and inventory control procedures.
• Act as the primary point of contact for inventory-related escalations.

Inventory Management

• Oversee all inventory transactions, adjustments, transfers, returns, and stock reconciliations.
• Monitor inventory integrity and ensure accurate stock records within the WMS.
• Review and approve inventory adjustments and variance reports.
• Ensure timely resolution of inventory discrepancies and root cause analysis.

Stock Take & Audit Management

• Plan and manage cycle counts, wall-to-wall stock takes, and customer audits.
• Lead investigations into inventory variances and implement preventive measures.
• Ensure audit readiness and compliance with internal and external audit requirements.
• Monitor inventory accuracy trends and develop corrective action plans.
• Serve as the key inventory representative for customers and internal stakeholders.
• Conduct inventory review meetings with customers and management.
• Support customer implementations, onboarding projects, and inventory migrations.
• Provide inventory insights and recommendations to improve operational performance.

Reporting & Performance Management

• Analyze inventory KPIs and identify opportunities for improvement.
• Prepare weekly and monthly inventory performance reports.
• Monitor service level agreements (SLAs) related to inventory management.
• Drive Kaizen initiatives to improve inventory accuracy and warehouse efficiency.
• Identify system enhancement opportunities and support WMS implementation projects.
• Lead inventory process optimization and digitalization initiatives.
• Develop and maintain inventory control training materials and SOPs.

Team Development

• Coach, mentor, and develop Inventory Controllers.
• Conduct performance reviews and training for inventory team members.
• Foster a culture of accountability, accuracy, and continuous improvement.

Requirements

Education & Experience:

• Diploma or Degree in Supply Chain, Logistics, Operations Management, or related discipline.
• Minimum 5-8 years of warehouse inventory management experience.
• At least 2 years in a supervisory or team lead role.
• Strong experience with WMS, ERP systems, and inventory reporting tools.
• Strong leadership and people management skills.
• Advanced inventory control and warehouse operations knowledge.
• Excellent analytical and problem-solving abilities.
• Strong customer and stakeholder management skills.
• Proficient in Microsoft Excel and inventory analytics.
• Ability to work under pressure and manage multiple priorities.
• Strong communication and presentation skills.

Key Performance Indicators (KPIs)

• Cycle Count Compliance
• Inventory Variance Rate
• Inventory Adjustment Accuracy
• Audit Compliance Score
• Customer SLA Achievement
• Inventory Issue Resolution Time
• Team Productivity & Development Metrics

***Eligibility: Malaysian candidates only.