Lab Network Engineer: Uptime, Transfers & Storage

Sophic Automation; Bayan Lepas; On-site; MYR 67,000 - 134,000; Full time

Job summary

Sophic Automation is seeking an IT Infrastructure Engineer to deploy, maintain, and troubleshoot complex lab IT networks in Penang. You will support storage, file transfers, and hardware assets while coordinating with validation teams and partners to ensure uptime.

The role requires strong network skills, experience with data storage and monitoring, and familiarity with ticketing tools. You will document configurations and work with cross-functional teams in a fast-paced lab environment.

Qualifications

• Bachelor’s degree in IT, CS, or network engineering.
• 2–4+ years of hands-on IT infrastructure experience.
• Strong proficiency in network configuration, LAN installations, and switch management.
• Experience with data storage systems, file transfer protocols, and automated monitoring.
• Familiarity with hardware tracking platforms and ticketing like ServiceNow or Azure DevOps.
• Excellent analytical problem-solving and clear communication with stakeholders.

Responsibilities

• Deploy, maintain, and troubleshoot complex network cabling, switches, and core lab IT infrastructure to ensure uptime.
• Monitor and manage localized storage servers and data repositories to safeguard engineering data and optimize capacity.
• Track and optimize infrastructure inventory, hardware assets, network components, and server allocations.
• Supervise real-time file transfers and perform root-cause analysis for transfer interruptions.
• Perform regular firmware updates and health checks on lab servers, switches, and storage systems.
• Act as the primary technical contact for escalated network issues, port configurations, and LAN installations.
• Collaborate with validation teams and service partners to align IT support with lab scaling needs.
• Document network topologies and changes in central knowledge bases (e.g., SharePoint).

Skills

Network configuration

LAN installations

Switch management

File transfer protocols

Troubleshooting

Azure DevOps

ServiceNow

Python

PowerShell

Documentation

Education

Bachelor’s Degree in Information Technology, Computer Science, Network Engineering

Tools

SharePoint

ServiceNow

Azure DevOps

Job description

Sophic Automation is seeking an IT Infrastructure Engineer to deploy, maintain, and troubleshoot complex lab IT networks in Penang. You will support storage, file transfers, and hardware assets while coordinating with validation teams and partners to ensure uptime.

The role requires strong network skills, experience with data storage and monitoring, and familiarity with ticketing tools. You will document configurations and work with cross-functional teams in a fast-paced lab environment.