L2 Support Engineer: SQL-Driven Troubleshooter

Clover Technology Sdn Bhd; Kuching; On-site; MYR 67,000 - 100,000; Full time

Job summary

Clover Technology Sdn Bhd in Kuching, Sarawak, is seeking a Support Engineer to handle L2 tickets end-to-end. You will investigate using SQL, logs, and code, coordinate with developers and QA, and contribute to internal guides and knowledge bases.

This role emphasizes technical investigation rather than customer service, with growth through AI-assisted workflows. Experience in application support or software development is required, with strong English communication.

Qualifications

• 1+ year in application support, IT helpdesk with ticketing, QA or software development.
• Confident with SQL, including joins, GROUP BY and aggregates.
• Comfortable reading application logs and code and following an issue across systems.
• Clear written communication for ticket replies, bug reports and guides.
• Experience working with developers and QA to fix issues.
• Proficient in English (spoken and written); Mandarin is a plus.
• Experience using AI tools with good judgment on outputs.

Responsibilities

• Own L2 support tickets raised in our system (Jira) and resolve independently using SQL, logs, and code when needed.
• Collaborate with developers, BI or QA to investigate and reproduce issues.
• Escalate confirmed bugs with root cause and affected cases to the lead.
• Size the impact of an issue across clients and records.
• Prepare and review data patches and verify results before closing.

Skills

SQL proficiency

Read logs & code

Clear written comms

Ticketing experience

Tools

Jira

SQL

Microsoft Teams

ChatGPT

Job description

Clover Technology Sdn Bhd in Kuching, Sarawak, is seeking a Support Engineer to handle L2 tickets end-to-end. You will investigate using SQL, logs, and code, coordinate with developers and QA, and contribute to internal guides and knowledge bases.

This role emphasizes technical investigation rather than customer service, with growth through AI-assisted workflows. Experience in application support or software development is required, with strong English communication.