L2 Application System Support Specialist
LAVU TECH SOLUTIONS SDN. BHD.
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Job summary
LAVU TECH SOLUTIONS SDN. BHD. seeks a skilled L2 Application System Support Specialist to maintain enterprise applications, troubleshoot incidents, and implement enhancements.
The role emphasizes SQL/database management, automation initiatives, and system integration project support. Ideal candidates will have a Bachelor's degree in CS/IT/SE and 4–6 years of experience in enterprise application support, with hands-on work on Microsoft SQL Server, MySQL, PostgreSQL, or Oracle.
Qualifications
- Bachelor's degree in CS/IT/SE or related discipline.
- 4–6 years of enterprise application support and troubleshooting experience.
- Experience with major databases (MS SQL Server, MySQL, PostgreSQL, Oracle).
- Knowledge of secure coding, version control, and change management.
Responsibilities
- Provide Level 2 support for enterprise applications and incidents.
- Troubleshoot, resolve system errors, and handle performance issues.
- Monitor health, interfaces, jobs, and availability; perform RCA and preventive fixes.
- Develop SQL queries for data extraction, validation, reconciliation, and troubleshooting.
- Analyze DB tables, relations, stored procedures, and data flows.
- Develop, maintain, and troubleshoot scripts, programs, and interfaces.
- Support minor enhancements, bug fixes, and change requests.
- Develop API integrations and automation to improve functionality.
Skills
Education
Tools
Job description
Level 2 application support role focused on enterprise and business application maintenance, troubleshooting, and technical enhancement. The role encompasses application support and incident resolution, SQL and database management, programming and system enhancements, AI and automation initiatives, and system integration project support.
- Provide Level 2 application support for enterprise and business applications
- Investigate, troubleshoot, and resolve application incidents, system errors, integration failures, and performance issues
- Monitor application health, interfaces, scheduled jobs, and system availability
- Perform root cause analysis (RCA) and implement preventive measures to minimize recurring incidents
- Develop and execute SQL queries for data extraction, validation, reconciliation, and troubleshooting
- Analyze database tables, relationships, stored procedures, and application data flows
- Develop, maintain, and troubleshoot application scripts, programs, and system interfaces
- Support minor application enhancements, bug fixes, and change requests
- Develop API integrations, automation scripts, and utilities to improve system functionality
- Proactively identify repetitive manual tasks and opportunities for process automation
- Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related discipline
- 4-6 years of relevant experience in enterprise application support and technical troubleshooting
- Experience with databases such as Microsoft SQL Server, MySQL, PostgreSQL, or Oracle
- Knowledge of secure coding practices, version control, and change management procedures
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