POS App Support Engineer: Diagnose, Automate, Improve

Collabera; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

Collabera in Kuala Lumpur, Malaysia seeks a Support Engineer to diagnose, resolve, and prevent issues across digital product applications. You will perform deep-dive troubleshooting, maintain knowledge bases, and contribute to automation and process improvements.

The role requires familiarity with SQL queries, scripting (Groovy/Java), APIs, and ITSM processes; strong documentation and collaborative skills are essential.

Qualifications

• Currently pursuing or on-track for a degree in Computer Science, Information Technology, Software Engineering or a related field.
• Solid documentation and knowledge management skills.
• Strong troubleshooting and issue-resolution aptitude.

Responsibilities

• Diagnose, resolve, and prevent issues across digital product applications.
• Perform deep-dive troubleshooting and maintain knowledge bases and runbooks.
• Implement fixes via configuration, SQL queries, scripting, and collaborate on code-level fixes.
• Research and explore new tools to enhance support processes.
• Collaborate with cross-functional teams to improve system stability and incident handling.
• Support system monitoring and proactive issue identification.

Skills

SQL queries

Groovy/Java scripting

APIs & integrations

ITSM processes

Documentation skills

Analytical thinking

Education

Undergraduates or fresh graduates pursuing a degree in Computer Science, Information Technology, Software Engineering

Tools

SAP systems

Job description

Collabera in Kuala Lumpur, Malaysia seeks a Support Engineer to diagnose, resolve, and prevent issues across digital product applications. You will perform deep-dive troubleshooting, maintain knowledge bases, and contribute to automation and process improvements.

The role requires familiarity with SQL queries, scripting (Groovy/Java), APIs, and ITSM processes; strong documentation and collaborative skills are essential.