L2 Managed Services Engineer – Cross-Tech Incident Lead

NTT DATA, Inc.; Cyberjaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

NTT DATA, Inc. seeks a Cross Technology Managed Services Engineer (L2) in Cyberjaya, Malaysia. In this role, you will be crucial in maintaining IT infrastructure, addressing incidents, and supporting clients. You should hold a Bachelor's degree in IT/Computing and demonstrate knowledge of ITIL processes and ticketing tools like ServiceNow. The position requires a positive attitude, effective communication, and the ability to work well under pressure in an on-site environment.

Responsibilities

• Maintain clients' IT infrastructure and systems.
• Manage work queues and address incidents within SLAs.
• Collaborate with teams and clients for second-level support.
• Execute changes and contribute to change management.
• Audit incident and request tickets for quality.

Skills

Moderate-level experience in managed services roles handling cross-technology infrastructure

Knowledge of ticketing tools, preferably ServiceNow

Familiarity with ITIL processes

Ability to work under pressure

Effective communication across cultures

Education

Bachelor's degree in IT/Computing or equivalent work experience

Job description

NTT DATA, Inc. seeks a Cross Technology Managed Services Engineer (L2) in Cyberjaya, Malaysia. In this role, you will be crucial in maintaining IT infrastructure, addressing incidents, and supporting clients. You should hold a Bachelor's degree in IT/Computing and demonstrate knowledge of ITIL processes and ticketing tools like ServiceNow. The position requires a positive attitude, effective communication, and the ability to work well under pressure in an on-site environment.