L2 Application Support Engineer 2500

User Experience Researchers Pte Ltd; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

User Experience Researchers Pte Ltd in Kuala Lumpur is seeking an IT Operations professional to provide L2 support for production and non‑production environments, with hands-on Linux, Oracle DB and Shell scripting experience.

You will monitor the health of apps, servers and databases, assist with deployments and patches, run SQL queries, automate repetitive tasks, and contribute to runbooks and DR exercises.

Qualifications

• Hands-on experience with Linux, Oracle Database, and Shell scripting.
• Experience with monitoring tools to track health and performance of applications, servers, databases, and infrastructure.
• Strong ability to investigate, troubleshoot, and resolve issues across applications, middleware, databases, networks, and operating systems.
• Experience supporting deployments, releases, patching, upgrades, and post-implementation validation activities.

Responsibilities

• Provide L2 technical support for production and non-production environments.
• Monitor health and performance of applications, servers, databases, and infrastructure.
• Investigate and resolve issues across apps, middleware, databases, networks, and OS.
• Assist with deployments, patches, upgrades, and post-implementation validation.

Skills

Linux

Oracle Database

Shell Scripting

SQL

Application & InfrastructureMonitoring

L2 Technical Support

Troubleshooting & Incident Management

Deployment & Patching

Automation & Scripting

Database Administration

Batch Jobs & System Integrations

Disaster Recovery

Security & Access Management

Technical Documentation & Runbooks

Job description

Key Responsibilities

• Provide L2 technical support for production and non-production environments, with strong hands-on experience in Linux, Oracle Database, and Shell Scripting.
• Monitor the health and performance of applications, servers, databases, and infrastructure using enterprise monitoring tools.
• Investigate, troubleshoot, and resolve issues across applications, middleware, databases, networks, and operating systems.
• Support deployments, releases, patching, upgrades, and post-implementation validation activities.
• Develop and maintain automation scripts to streamline operational and technical support activities.
• Execute SQL queries, perform database health checks and performance validation, and carry out basic database administration tasks.
• Support certificate renewals, password rotations, user access management, and security compliance activities.
• Monitor batch jobs, integrations, interfaces, and scheduled system processes.
• Assist with Disaster Recovery (DR) testing, environment validation, and service restoration activities.
• Create and maintain technical documentation, support procedures, and operational runbooks.
• Coordinate with application, infrastructure, database, network, and vendor teams to investigate and resolve technical issues.
• Participate in on-call support and critical incident troubleshooting as required.

Work Result

• Fulfill assigned tasks and Business-as-Usual (BAU) operational activities in a timely and effective manner.

Skill Area

• Linux
• Oracle Database
• Shell Scripting
• SQL
• Application & Infrastructure Monitoring
• L2 Technical Support
• Troubleshooting & Incident Management
• Deployment, Patching & Upgrades
• Automation & Scripting
• Database Administration
• Batch Jobs & System Integrations
• Disaster Recovery
• Security & Access Management
• Technical Documentation and Runbooks