IT APPLICATION SUPPORT ANALYST (L2)

Mynews Malaysia; Subang Jaya; On-site; MYR 42,000 - 66,000; Full time

Job summary

Mynews Malaysia is seeking an L2 Technical Support specialist to handle complex issues across internal and customer-facing systems, with on-site and remote support in Subang Jaya.

You will monitor the health of the platform, fix API and ETL data transfers, and ensure timely resolution within SLAs, including period-end data checks. This role combines technical troubleshooting with data integrity duties and proactive system monitoring.

Responsibilities

• Provide L2 technical support for all internal and external systems, both remotely and on-site.
• Monitor system health to ensure platform stays stable and available for daily business tasks.
• Troubleshoot and fix system errors and integration issues within SLAs.
• Manage data flow between platforms, including fixing API and ETL data transfers.
• Oversee period-end closing, ensuring data is checked and accurate for…

Job description

Duties and Responsibilities

• Provide L2 technical support for all internal and external systems, both remotely and on-site.
• Monitor system health to ensure the platform stays stable and available for daily business tasks.
• Troubleshoot and fix system errors and integration issues within agreed time limits (SLAs).
• Manage data flow between platforms, including fixing issues with APIs and automated data transfers (ETL).
• Oversee period-end closing, ensuring all data is checked and accurate for...