Multichannel L1 Customer Service Agent

CGP Personnel; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Cornerstone Global Partners Pte Ltd is seeking a proactive Level 1 Customer Service Agent to join the team in Kuala Lumpur. You will manage customer interactions across live chat, voice, and email channels and follow established SOPs to resolve inquiries efficiently.

The role requires 1–2 years of experience in customer service or BPO, strong English and Bahasa Malaysia communication, and flexibility to work rotational shifts including nights and weekends.

Qualifications

• 1–2 years of experience in customer service or BPO.
• Strong English and Bahasa Malaysia communication.
• Ability to handle chat, calls and email channels.
• Must follow structured SOPs and scripts.
• Willing to work rotational shifts including nights/weekends/public holidays.

Responsibilities

• Handle customer inquiries via live chat, inbound/outbound calls and email.
• Provide Level 1 support for product information and status updates.
• Log tickets accurately and escalate complex cases to L2/L3.
• Meet SLA, AHT, and productivity targets.
• Maintain data privacy and regulatory compliance.

Skills

Multichannel support

English

Bahasa Malaysia

SOP adherence

Customer service mindset

Tools

CRM software

Job description

Cornerstone Global Partners Pte Ltd is seeking a proactive Level 1 Customer Service Agent to join the team in Kuala Lumpur. You will manage customer interactions across live chat, voice, and email channels and follow established SOPs to resolve inquiries efficiently.

The role requires 1–2 years of experience in customer service or BPO, strong English and Bahasa Malaysia communication, and flexibility to work rotational shifts including nights and weekends.