KYC Manager

Commerz Global Service Solutions Sdn. Bhd.; Petaling Jaya; On-site; MYR 180,000 - 210,000; Full time

Benefits offered by this job

Medical

Dental

Medical cover

Job summary

Commerz Global Service Solutions Sdn. Bhd. in Malaysia seeks a Team Head, CVT (KYC) to lead a dedicated team, ensuring high performance and quality while coordinating with stakeholders.

You will oversee onboarding and KYC processes, escalate issues, deliver timely results, and drive training and development within a global service hub in Petaling Jaya.

Qualifications

• College degree in a Business-related / Banking / Finance discipline or similar education.
• Completed apprenticeship / training in the financial industry or similar experience.
• KYC / Compliance Certification preferred.

Responsibilities

• Comply with Code of Conduct and follow GCLM, Screening procedures, and local addenda.
• Understand client coverage, products, services, and CGSS structure.
• Ensure transparent communication of goals, expectations, and feedback.
• Set measurable goals, monitor performance, and support career development.
• Promote collaboration, address conflicts, and prioritise tasks.
• Lead onboarding, reviews, account openings/closures, and off-boarding.
• Review KYC documentation for completeness and accuracy.

Skills

Leadership

Communication skills

Cross-cultural teamwork

Stakeholder management

Strategic thinking

Education

Bachelor's degree in Business/Finance

Tools

KYC systems

AML screening tools

Job description

Team Head, CVT (KYC) leads and manages a team of individuals, ensuring optimum performance and quality, escalating issues / potential issues arising or on the horizon, delivering the required performance on time and of the expected quality. The Team Head manages tasks assignment to staff members of CVT (KYC), supervises staff members' performance and to achieve predetermined team and individual targets. The Team Head is responsible for providing regular reporting to Client Verification Team (CVT) Department Head, coordinating CVT related projects, maintaining communication with stakeholders, and performing escalations if required.

In addition, the Team Head will also perform Reviewer specific responsibilities as defined within the global Client Lifecycle Management (CLM) procedure, and act as the coordinator of front to back KYC processes under the guidance and supervision of CVT Department Head. The Team Head is also responsible to ensure team members are kept up to date on latest developments within the remit of the CVT team and ensure team members receive necessary training to ensure that they are able to perform their tasks to the standards expected by Commerzbank A.G..

Key responsibilities

Comply with Commerzbank's Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda

Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure

Ensure transparent, consistent communication of goals, expectations, and feedback and provide appropriate stakeholder management with timely and accurate information

Set measurable goals, monitor performance, provide feedback, and support career development of team members

Promote collaboration, address conflicts promptly, maintain a positive work environment, and ensure appropriate prioritisation of tasks

Implement strategies to keep team members motivated, recognize efforts, and support work-life balance

Support team members' well-being, promote diversity and inclusion, and encourage innovation and adaptability

Liaise with relevant teams to clarify and resolve issues as they arise and provide advice as SME to stakeholders and / or other team members

Handle tasks related to the on-boarding, regular and event-driven reviews, account opening, closure, and off-boarding of FI, Corporate Clients and NBFIs

Review Customer Due Diligence documentation to ensure completeness and accuracy of mandatory KYC information and verify client information and documentation, including identity, Beneficial Ownership, and Bearer shares

About you

College degree in a Business-related / Banking / Finance discipline or similar education

Completed apprenticeship / training in the financial industry or similar experience

KYC / Compliance Certification preferred

Specialist knowledge (work experience, further qualification):

At least 5 years professional experience in Client On-boarding (KYC) and/or Account Admin operations and Anti-Money Laundering functions at a large financial institution.

Working experience in an international environment is a plus.

Experience in a leadership/management role; extensive product, market and regulatory knowledge.

Strong interpersonal skill set, particularly in a cross-cultural environment.

Ability to quickly comprehend, simplify and present complex structures, issues and challenges to broad audiences.

Multi-year professional experience in operations at a large financial institution.

Advanced knowledge of Financial Crime prevention, local and international sanctions and KYC.

Ability to review and understand business and legal documents required for the KYC process.

Experience in conducting screenings and handling of potential matches to adverse news, designated sanctions targets and prohibited persons lists.

Ability to review and evaluate documentation of conducted Customer Due Diligence.

Commerz Global Service Solutions (CGSS) is a 100% owned subsidiary of Commerzbank AG.

As a global service provider based in Petaling Jaya and Penang, Malaysia, we are positioned to deliver a wide range of global services and comprehensive solutions to meet the needs of its clients. Catering to multiple branches across Asia, Europe, and the Americas, CGSS contributes to increase profitability, standardize quality, and leveraging synergies for Commerzbank AG across regions into one central hub ensuring cost efficient processing. Visit our website or our Linkedin page to learn more about us.

Perks and benefits Medical Dental Customize your own medical benefits, Medical cover