(KUL) Ocean Export, Customer Service

Morrison Express; Klang City; On-site; MYR 67,000 - 100,000; Full time

Job summary

Morrison Express is seeking a logistics professional to manage daily export shipment operations, from booking to cargo departure. You will coordinate with carriers, warehouses, and overseas agents while ensuring accurate documentation and timely updates to customers.

The role requires strong organizational and communication skills, with experience in freight forwarding and MS Office. You will support billing, reporting, and customer relationships in a fast-paced environment.

Qualifications

• Bachelor's degree or 3–5 years related experience.
• Minimum 3 years' experience in domestic transportation management and freight forwarding.
• Excellent computer knowledge with MS Office proficiency.
• Experience with web-based transportation procurement platforms is preferred.
• Excellent organization, analytical, written and oral communications skills.
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with strong relationship-building abilities.

Responsibilities

• Manage daily export shipment operations from booking to cargo departure.
• Coordinate with shipping lines, airlines, truckers, warehouses, and overseas agents.
• Arrange bookings and monitor vessel schedules.
• Prepare and verify export documents (BL, invoices, packing list, SI, export docs).
• Update customers on shipment status and delays; ensure accuracy of documentation.
• Ensure compliance with customer and regulatory requirements.
• Follow up on cargo readiness, customs clearance, and shipping arrangements.
• Collaborate with internal teams on billing and shipment execution.
• Maintain accurate shipment records and generate weekly/monthly reports.
• Support growth by maintaining strong customer relationships and acting as primary contact.

Skills

Time management

Multi-tasking

Customer service

Analytical skills

Written & verbal communication

Self-motivation

Problem solving

Education

Bachelor's degree in Business/Management/Engineering/Transportation

3–5 years related experience

Tools

MS Office

Job description

Morrison Express Corporation

We are a global logistics service provider specializing in the transportation of goods and products across the world. We have offices and agents in over 250 locations, which offer efficient and reliable logistics solutions to clients worldwide.

We believe in the power of diversity and aim to create a community where unique and different individuals can thrive and reach their full potential. All members of our organization should feel a sense of belonging and support.

We are committed to providing excellent service and customized logistics solutions to meet each customer’s unique needs. We leverage technology and operational excellence to surpass the expectations of our customers.

Role & Responsibilities:

• Manage daily export shipment operations from booking to cargo departure.
• Coordinate with shipping lines, airlines, truckers, warehouses, and overseas agents.
• Arrange bookings and monitor vessel schedules.
• Prepare and verify export shipping documents, including: - Bill of Lading (BL) - Commercial Invoice & Packing List - Shipping Instructions (SI) - Export Customs Documentation
• Update customers on shipment status, schedules, and any delays.
• Ensure all export documentation complies with customer and regulatory requirements.
• Follow up on cargo readiness, customs clearance, and shipping arrangements.
• Coordinate with internal departments on billing, invoicing, and shipment execution.
• Maintain accurate shipment records and filing systems.
• Support business growth by providing excellent customer service and maintaining strong customer relationships.
• Serve as the primary contact person for designated customers regarding shipment arrangements, operational issues, and service inquiries.
• Weekly and monthly shipment volume reports.
• Perform any other duties and responsibilities as assigned by the Management from time to time to support departmental and organizational objectives.

Qualifications:

• Bachelor’s degree (Business, Management, Engineering, Transportation, or associate field), or 3-5 years related experience and/or training, or equivalent of education and experience.
• Minimum 3 years’ experience in domestic transportation management, freight forwarding and logistics (domestic or international freight forwarding).
• Excellent computer knowledge, advance Microsoft Office proficiency.
• Experience with web-based transportation procurement platforms is preferred.
• Excellent organization, analytical, written, and oral communications skills.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Ability to think creatively and strategically to solve complex problems.
• Must be a confident self-starter who can develop effective business relationships, both internally and externally.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.

The personal and professional growth of our team members is a top priority. We invest in knowledge-building, mentorship, and training to foster a fulfilling career journey. We provide people with challenging roles and the support needed to succeed.

Join our team and be a part of our inspiring journey of growth and expansion. We are committed to growing our global network by pursuing exciting opportunities in existing and new locations and market sectors.