Kuala Lumpur IT SUPPORT ENGINEER / JUNIOR TECHNOLOGIST

1000heads Group; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

1000heads Group is seeking an IT professional to manage APAC IT support across Kuala Lumpur and remote offices in Sydney, Melbourne and Tokyo. You will diagnose hardware and software issues on macOS and Windows, manage tickets in Freshservice, and ensure AV/meeting-room tech keeps every office connected.

You will lead onboarding/offboarding, administer Microsoft 365 Entra ID and Google Workspace for APAC, maintain asset registers, roll out Intune/Jamf device management, and contribute to

Qualifications

• 2–4 years in IT support or IT engineering, ideally across multiple offices.
• Strong troubleshooting across macOS and Windows.
• Proficient with Microsoft 365 and Entra ID; Google Workspace knowledge.
• Networking fundamentals: Wi‑Fi, switching, firewalls, VPN.
• Working knowledge of Linux (Ubuntu) administration.
• Some Bash or Python scripting with willingness to improve.
• Experience with a ticketing system and AV/meeting-room tech.
• Clear written and spoken English for async regional work.
• Comfortable working independently with a remote manager; proactive about risks.
• Desire to broaden infrastructure, cloud, development and AI tooling skills.

Responsibilities

• APAC IT support for staff in KL and remote APAC offices; diagnose and resolve hardware, software, accounts, and connectivity issues.
• Own onboarding and offboarding: laptops, accounts, access and equipment returns; manage devices.
• Administer Microsoft 365 Entra ID, Outlook, Teams, SharePoint and Google Workspace for APAC; maintain asset registers.
• Roll out device management (Intune/Jamf) and manage office networks; ensure endpoint security basics.
• Collaborate with global IT and cross‑office teams on projects; support AI hardware and AWS environments.
• Write Bash and Python scripts to automate provisioning, monitoring and support tasks.
• Stay current on AI tooling and emerging technology; test approaches before client rollout.

Skills

Multi-office IT support

MacOS & Windows troubleshooting

Microsoft 365 & Entra ID

Google Workspace

Networking fundamentals

Linux administration

Bash/Python scripting

Ticketing systems

AV & meeting-room tech

English communications

Independent work

AI tooling awareness

Tools

Freshservice

Intune

Jamf

AWS

VPN/Firewall basics

Job description

CORE RESPONSIBILITIES

APAC IT support (approx. 50%)

You are the primary IT contact for APAC staff, face-to-face in Kuala Lumpur and remotely for Sydney, Melbourne and Tokyo. You diagnose and resolve hardware, software, account and connectivity issues on macOS and Windows, manage tickets in Freshservice to agreed response times, and keep meeting-room and AV technology (Teams, Zoom, Google Meet and associated hardware) working across offices.

Devices, accounts, networks and security

You own onboarding and offboarding for the region: laptops, accounts, access and equipment returns. You administer Microsoft 365 (Entra ID, Outlook, Teams, SharePoint) and Google Workspace for APAC, maintain hardware and software asset registers, roll out device management (Intune and/or Jamf), look after office networks (Wi‑Fi, switching, basic firewall and access points), and maintain endpoint security basics: antivirus, patching, encryption and scanning.

Global IT integration and out-of-hours cover (approx. 10%)

You are the APAC link into our global IT team in London, keeping the region aligned with group IT policies, security standards and tooling, and joining cross‑office rollouts and incidents where APAC is affected. You keep IT documentation and onboarding checklists current and audit‑ready. You are contactable for urgent out‑of‑hours issues, which are uncommon, with flexibility given in return.

Regional technology projects (approx. 40%)

You work alongside the Technical Director, AI Specialist and Full Stack Developer on technology projects for the APAC region. That spans three things: helping build and maintain the internal tools and AI‑enabled workflows the agency runs on, supporting the technical elements of pitches and client work where they arise, and keeping our on‑premise AI hardware, Linux hosts and AWS environment patched, monitored and secure. The mix changes with the work, but the intent is consistent: you take on real responsibilities within those projects, learn from people who do this every day, and steadily widen what you can do.

Infrastructure and AI hardware

You help the Technical Director run our on‑premise AI hardware (NVIDIA DGX Spark class) and the Linux (Ubuntu) and AWS environment around it: imaging, patching, monitoring, access control and network configuration. You are learning this from the ground up, with the detail of what good looks like set by the people who own it.

Scripting and automation

You write and maintain Bash and Python scripts to automate provisioning, monitoring and support tasks, and you look for repetitive work across the role that could be scripted away. Over time this is how you buy back hours from the support side and put them into projects.

Research and emerging technology

You stay current on AI tooling, platforms and infrastructure, help the team test new approaches before they go near a client, and share what you learn. Curiosity about how things work, and a willingness to try them, matters more here than a particular technical background.

KEY SKILLS

• 2 to 4 years in an IT support or IT engineer role, ideally supporting more than one office
• Strong troubleshooting across macOS and Windows
• Confident with Microsoft 365 and Entra ID; working knowledge of Google Workspace
• Networking fundamentals: Wi‑Fi, switching, firewalls, VPN
• Working knowledge of Linux (Ubuntu) administration
• Some scripting in Bash or Python, and the appetite to get better at it
• Experience with a ticketing system and with AV and meeting‑room technology
• Clear written and spoken English, since much of this role is asynchronous and cross‑region
• Comfortable working independently with a remote manager, and proactive about flagging risks
• Strong IT knowledge and a genuine desire to broaden your skillset into infrastructure, cloud, development and AI tooling

NICE TO HAVE

• Intune or Jamf device management; Freshservice
• Docker and container runtimes
• Hands‑on AWS
• VPN and overlay networking (Tailscale or equivalent); SSH key and identity management
• Configuration or fleet management tooling (Ansible, Canonical Landscape or similar)
• Exposure to GPU hosts, CUDA, NVIDIA DGX OS or model serving (vLLM, TensorRT-LLM)
• Any coding experience (Python, JavaScript or similar) beyond scripting
• ISO 27001 or SOC 2 exposure
• Experience supporting a distributed, multi‑country workforce

Not required: a security engineering, software development or ML engineering background. We will teach the infrastructure, development and AI side of the role to the right person.

Your first priority will be to do your job to the best of your abilities. Your second priority will be to help those around you to do their job to the best of their abilities.

This job advert is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.