IT SUPPORT ENGINEER / JUNIOR TECHNOLOGIST

1000heads; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

1000heads in Kuala Lumpur seeks an IT professional to own APAC IT support, managing macOS and Windows, handling tickets in Freshservice, and ensuring AV gear across offices.

You will collaborate with the Global IT team on infrastructure, AI hardware, and automation using Bash/Python, while broadening your cloud and security skill set across the APAC region.

Qualifications

• 2–4 years in IT support/engineering, ideally across multiple offices.
• Strong troubleshooting for macOS and Windows environments.
• Experience with Microsoft 365, Entra ID and Google Workspace.
• Fundamentals of networking, Wi‑Fi, switches and VPNs.
• Working knowledge of Linux administration.
• Scripting in Bash or Python, with willingness to improve.
• Experience with ticketing systems and AV/meeting‑room tech.
• Clear written and spoken English for asynchronous, cross‑region work.

Responsibilities

• APAC IT support (approx. 50%), face‑to‑face in KL and remote for other cities.
• Onboarding/offboarding and account provisioning for APAC users.
• Administer Microsoft 365 and Google Workspace, maintain asset registers.
• Roll out device management (Intune/Jamf) and secure endpoints.
• Maintain office networks, security basics, and AV equipment.
• Global IT liaison for APAC and contribute to cross‑office rollouts.
• Work on regional technology projects with AI/infra focus.
• Develop scripts to automate provisioning, monitoring and tasks.
• Stay current on AI tooling and emerging platforms; assist risk mitigation.

Skills

IT support

Troubleshooting

Microsoft 365

Entra ID

Google Workspace

Networking

Linux

Scripting Bash/Python

Ticketing & AV

English communication

Tools

Intune

Jamf

Freshservice

AWS

Job description

CORE RESPONSIBILITIES

APAC IT support (approx. 50%)

You are the primary IT contact for APAC staff, face-to-face in Kuala Lumpur and remotely for Sydney, Melbourne and Tokyo. You diagnose and resolve hardware, software, account and connectivity issues on macOS and Windows, manage tickets in Freshservice to agreed response times, and keep meeting-room and AV technology (Teams, Zoom, Google Meet and associated hardware) working across offices.

Devices, accounts, networks and security

You own onboarding and offboarding for the region: laptops, accounts, access and equipment returns. You administer Microsoft 365 (Entra ID, Outlook, Teams, SharePoint) and Google Workspace for APAC, maintain hardware and software asset registers, roll out device management (Intune and/or Jamf), look after office networks (Wi‑Fi, switching, basic firewall and access points), and maintain endpoint security basics: antivirus, patching, encryption and scanning.

Global IT integration and out-of-hours cover (approx. 10%)

You are the APAC link into our global IT team in London, keeping the region aligned with group IT policies, security standards and tooling, and joining cross‑office rollouts and incidents where APAC is affected. You keep IT documentation and onboarding checklists current and audit‑ready. You are contactable for urgent out‑of‑hours issues, which are uncommon, with flexibility given in return.

Regional technology projects (approx. 40%)

You work alongside the Technical Director, AI Specialist and Full Stack Developer on technology projects for the APAC region. That spans three things: helping build and maintain the internal tools and AI‑enabled workflows the agency runs on, supporting the technical elements of pitches and client work where they arise, and keeping our on‑premise AI hardware, Linux hosts and AWS environment patched, monitored and secure. The mix changes with the work, but the intent is consistent: you take on real responsibilities within those projects, learn from people who do this every day, and steadily widen what you can do.

Infrastructure and AI hardware

You help the Technical Director run our on‑premise AI hardware (NVIDIA DGX Spark class) and the Linux (Ubuntu) and AWS environment around it: imaging, patching, monitoring, access control and network configuration. You are learning this from the ground up, with the detail of what good looks like set by the people who own it.

Scripting and automation

You write and maintain Bash and Python scripts to automate provisioning, monitoring and support tasks, and you look for repetitive work across the role that could be scripted away. Over time this is how you buy back hours from the support side and put them into projects.

Research and emerging technology

You stay current on AI tooling, platforms and infrastructure, help the team test new approaches before they go near a client, and share what you learn. Curiosity about how things work, and a willingness to try them, matters more here than a particular technical background.

KEY SKILLS

• 2 to 4 years in an IT support or IT engineer role, ideally supporting more than one office
• Strong troubleshooting across macOS and Windows
• Confident with Microsoft 365 and Entra ID; working knowledge of Google Workspace
• Networking fundamentals: Wi‑Fi, switching, firewalls, VPN
• Working knowledge of Linux (Ubuntu) administration
• Some scripting in Bash or Python, and the appetite to get better at it
• Experience with a ticketing system and with AV and meeting‑room technology
• Clear written and spoken English, since much of this role is asynchronous and cross‑region
• Comfortable working independently with a remote manager, and proactive about flagging risks
• Strong IT knowledge and a genuine desire to broaden your skillset into infrastructure, cloud, development and AI tooling

NICE TO HAVE

• Intune or Jamf device management; Freshservice
• Docker and container runtimes
• Hands‑on AWS
• VPN and overlay networking (Tailscale or equivalent); SSH key and identity management
• Configuration or fleet management tooling (Ansible, Canonical Landscape or similar)
• Exposure to GPU hosts, CUDA, NVIDIA DGX OS or model serving (vLLM, TensorRT-LLM)
• Any coding experience (Python, JavaScript or similar) beyond scripting
• ISO 27001 or SOC 2 exposure
• Experience supporting a distributed, multi‑country workforce

Not required: a security engineering, software development or ML engineering background. We will teach the infrastructure, development and AI side of the role to the right person.

Your first priority will be to do your job to the best of your abilities. Your second priority will be to help those around you to do their job to the best of their abilities.

This job advert is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.