Korean-Speaking Client Success Specialist

Axi; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Competitive compensation

Professional training & certifications

21 annual leave days

Health Insurance

Quarterly health & lifestyle allowance

Job summary

Axi in Kuala Lumpur is seeking a Korean-speaking Client Success professional to serve traders with high-quality, multi-channel support and tailored guidance. You will help strengthen client relationships, improve retention, and deliver practical insights that enhance the overall trading experience.

The role emphasizes collaboration with internal teams, adherence to CX standards, and a solution-focused approach to resolving issues.

Qualifications

• Experience in customer service, client support, relationship management, or a similar customer-facing role.
• Native or fluent Korean with good English communication skills.
• Someone who enjoys speaking with customers, understanding their needs, and helping resolve their concerns.
• Willingness to work rotating shifts, including weekends.

Responsibilities

• Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues.
• Tailor support in line with defined client segments (standard/premium traders & partners).
• Support client retention by providing accurate guidance and practical insights within role scope and approved processes.
• Identify, assess and share relevant trends/observations with internal teams, following established escalation and reporting procedures for recurring issues to support service improvements and influence Product/IT roadmaps.
• Collaborate with internal stakeholders across departments, resolving client issues effectively to support operational and market expansion.
• Apply a solution-oriented approach by identifying root causes and contributing to sustainable resolutions, not solely immediate fixes.
• Adhere strictly to CX Charter, internal policies, procedures, quality standards, and regulatory requirements in all client interactions and case handling.
• Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.
• Conduct layer-1 trade investigations and validations with accuracy, and in accordance with approved processes.
• Escalate complex matters to senior managers or relevant stakeholders with complete and timely information.
• Undertake any additional responsibilities as assigned to support Axi’s broader business objectives.

Skills

Korean language

English communication

Customer service experience

Job description

Axi in Kuala Lumpur is seeking a Korean-speaking Client Success professional to serve traders with high-quality, multi-channel support and tailored guidance. You will help strengthen client relationships, improve retention, and deliver practical insights that enhance the overall trading experience.

The role emphasizes collaboration with internal teams, adherence to CX standards, and a solution-focused approach to resolving issues.