Korean-Speaking Client Operations Delivery Analyst

Cisco; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

Cisco is seeking a Client Operations Delivery Analyst in Kuala Lumpur to run, support, and drive efficiency in commercial transactions with a key focus on customer experience. The role involves guiding stakeholders through the renewals process, leveraging data analytics to provide actionable insights.

An ideal candidate will excel in data storytelling, have experience in advisory roles, and possess strong organizational skills. Proficiency in Korean and experience in recurring revenue models are required to support Korean-speaking customers.

Qualifications

• Experience in recurring revenue models, preferably within the IT industry.
• Ability to drive automation to scale operations and enhance decision-making.
• Strong organizational, problem-solving, and critical thinking capabilities.

Responsibilities

• Guide customers through the end-to-end renewals cycle.
• Ensure clean and well-structured customer scope.
• Aggregate data for install base assessment and reconciliation.
• Contribute to Annual Recurring Revenue transformation.
• Prepare insight-based renewal data packages for sellers.
• Engage proactively with stakeholders to meet renewal milestones.

Skills

Data storytelling ability

Advisory role experience

Detail-oriented

Project Management experience

Automation and innovation

Korean language proficiency

Intermediate proficiency in Microsoft Office

Salesforce experience

Education

University degree or equivalent experience

Tools

Salesforce

Sigma Solutions

Job description

Cisco is seeking a Client Operations Delivery Analyst in Kuala Lumpur to run, support, and drive efficiency in commercial transactions with a key focus on customer experience. The role involves guiding stakeholders through the renewals process, leveraging data analytics to provide actionable insights.

An ideal candidate will excel in data storytelling, have experience in advisory roles, and possess strong organizational skills. Proficiency in Korean and experience in recurring revenue models are required to support Korean-speaking customers.