Khmer-speaking Customer Support Pro — Relocation Covered

Exness; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Annual performance bonus

Relocation support

Health insurance

Education allowance

Paid annual leave

Job summary

Exness, a leading trading broker, is hiring for a Customer Support role based in Malaysia. You will handle live chat, phone, and email inquiries, ensure high service levels, and support clients across multiple regions with accurate documentation.

Relocation options are available to ensure a smooth move. The role requires strong English and Khmer communication, problem-solving skills, and a customer-service mindset.

Qualifications

• Minimum 2 years in a customer service role.
• Fluent in English; Khmer language native.
• Bachelor’s degree in business administration or related field.
• Strong communication and problem-solving skills.

Responsibilities

• Process client requests via live chat, phone, and email with accuracy.
• Escalate issues to specialists using Salesforce or Jira.
• Update clients on request status.
• Verify documents submitted by clients in specific regions.
• Prepare reports and maintain documentation.
• Meet quarterly KPI targets set by CS manager.

Skills

Customer service

English fluency

Khmer language

Client-facing

Troubleshooting

Multitasking

Self-motivation

Reliability

Education

Bachelor's degree in business administration

Job description

Exness, a leading trading broker, is hiring for a Customer Support role based in Malaysia. You will handle live chat, phone, and email inquiries, ensure high service levels, and support clients across multiple regions with accurate documentation.

Relocation options are available to ensure a smooth move. The role requires strong English and Khmer communication, problem-solving skills, and a customer-service mindset.