Customer Support Executive - Khmer

Exness; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Annual performance bonus

Relocation support

Health insurance

Education allowance

Paid annual leave

Job summary

Exness, a leading trading broker, is hiring for a Customer Support role based in Malaysia. You will handle live chat, phone, and email inquiries, ensure high service levels, and support clients across multiple regions with accurate documentation.

Relocation options are available to ensure a smooth move. The role requires strong English and Khmer communication, problem-solving skills, and a customer-service mindset.

Qualifications

• Minimum 2 years in a customer service role.
• Fluent in English; Khmer language native.
• Bachelor’s degree in business administration or related field.
• Strong communication and problem-solving skills.

Responsibilities

• Process client requests via live chat, phone, and email with accuracy.
• Escalate issues to specialists using Salesforce or Jira.
• Update clients on request status.
• Verify documents submitted by clients in specific regions.
• Prepare reports and maintain documentation.
• Meet quarterly KPI targets set by CS manager.

Skills

Customer service

English fluency

Khmer language

Client-facing

Troubleshooting

Multitasking

Self-motivation

Reliability

Education

Bachelor's degree in business administration

Job description

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Why this role matters

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.

The role is based in our Malaysia office. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

What you'll actually do

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

Who We’re Looking For

• Minimum of 2 years of experience in a customer service-related role.
• Native communication skills in Khmer language
• Fluent communication skills in English
• Strong client-facing and communication skills
• Troubleshooting and multitasking capabilities
• Customer service orientation
• Minimum Bachelor’s degree in business administration or a related field
• Self-motivated and highly reliable personality

What We Offer Along The Way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us

At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

• Meal and transport allowance
• Free gym membership and monthly wellness allowance for your sport or fitness of choice
• Holiday flight and accommodation coverage after 1 year of service

What Your Journey Looks Like

• First interview (up to 40 minutes)
• English Assessment (30 minutes)
• Written Capability Test (15 minutes)
• Verbal Capability Test (15 minutes)
• Final interview with your future team (1 hour)

For Customer Support roles, growth is not just a promise - it's a path. At Exness, you can build a stable, fast-moving career where your skills grow with your impact.

Watch here how a career in Customer Support at Exness can evolve.

What it's like here

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At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.