Key Accounts Quality Leader for Customer Excellence

VAT GROUP; Batu Kawan; On-site; MYR 180,000 - 240,000; Full time

Job summary

VAT GROUP is seeking a Quality Manager – Key Accounts to ensure customer and product quality excellence across major portfolios. You will drive continuous improvement, preventive mindset and risk-based thinking, collaborating across internal stakeholders to meet KPIs and improve customer satisfaction.

The role emphasizes integrity, teamwork, and innovation while promoting VAT as a Great Place to Work. Strong experience in semiconductor quality is required.

Qualifications

• BSc (Physics/Mathematics) or BE (EE/ME) with Semiconductor experience.
• 8 years of hands-on quality in semiconductor environments.

Responsibilities

• Identify and analyse issues, defects and problems, and recommend preventive actions.
• Provide coaching on 8D root cause analysis and corrective action.
• Interface with customers on quality topics and act as Customer Representative for Copy Exact requirements.
• Drive product and quality performance improvements with cross-functional teams.
• Lead quality planning for new product introductions and audit readiness.
• Maintain high-standard 8D reports and effective OCAP containment actions.

Skills

8D root cause analysis

Quality management

Customer liaison

Education

BSc (Physics/Mathematics) or BE (EE/ME)

Job description

VAT GROUP is seeking a Quality Manager – Key Accounts to ensure customer and product quality excellence across major portfolios. You will drive continuous improvement, preventive mindset and risk-based thinking, collaborating across internal stakeholders to meet KPIs and improve customer satisfaction.

The role emphasizes integrity, teamwork, and innovation while promoting VAT as a Great Place to Work. Strong experience in semiconductor quality is required.