Quality Manager, Key Account

VAT GROUP; Batu Kawan; On-site; MYR 180,000 - 240,000; Full time

Job summary

VAT GROUP is seeking a Quality Manager – Key Accounts to ensure customer and product quality excellence across major portfolios. You will drive continuous improvement, preventive mindset and risk-based thinking, collaborating across internal stakeholders to meet KPIs and improve customer satisfaction.

The role emphasizes integrity, teamwork, and innovation while promoting VAT as a Great Place to Work. Strong experience in semiconductor quality is required.

Qualifications

• BSc (Physics/Mathematics) or BE (EE/ME) with Semiconductor experience.
• 8 years of hands-on quality in semiconductor environments.

Responsibilities

• Identify and analyse issues, defects and problems, and recommend preventive actions.
• Provide coaching on 8D root cause analysis and corrective action.
• Interface with customers on quality topics and act as Customer Representative for Copy Exact requirements.
• Drive product and quality performance improvements with cross-functional teams.
• Lead quality planning for new product introductions and audit readiness.
• Maintain high-standard 8D reports and effective OCAP containment actions.

Skills

8D root cause analysis

Quality management

Customer liaison

Education

BSc (Physics/Mathematics) or BE (EE/ME)

Job description

BE GREAT TOGETHER WITH US.

Location:
Batu Kawan, MY
Employment Type: Permanent

Innovation, Efficiency and Ambition:

this is what VAT has stood for over 50 years.
With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

The Quality Manager – Key Accounts is responsible for ensuring customer and product quality excellence across key customer portfolios. The role drives continuous improvement, preventive mindset, and risk-based thinking to meet or exceed customer expectations and company goals.
This position collaborates closely with internal stakeholders to achieve key performance indicators (KPIs), strengthen customer satisfaction through scorecard improvements and escalation management, and foster VAT’s core passions of Integrity, Teamwork, Customer Centricity, and Innovation while promoting a culture that makes VAT a Great Place to Work.

Your Responsibilities Include, But Not Limited To

• Identify and analyse issues, defects and other problems, particularly when problems recur in multiple products, recommends and facilitates solutions to prevent recurrences of these issues.
• Provide coaching on 8D root cause analysis and corrective action and preventive action.
• Interface with customer on quality related topics.
• Be the Customer Representative ensuring full compliance to Copy Exact requirements
• Driving Product and Quality performance improvement working with various functional team within VAT
• Ensure completion of Quality Planning for all new product introduction.
• Lead customer audits and customer quality performance reporting
• Maintain high standard of 8D reports
• Ensure out of control situations are managed effectively through a well-defined ,Out of Control Action Plans (OCAP), e.g. timely and effective containment actions
• Good team-player, who can influence other functional group to work towards total customer satisfaction.
• Experience in managing people, focused on delivering result that meets the expectation of the VAT Management and customers.
• Excellent verbal and written communication skills.
• Excellent data storytelling and presentation skills
• Excellent interpersonal and customer service skills.
• Excellent attention to detail.

Minimum Qualification

• BSc (Physics/Mathematics) or BE (EE/ME) with 8 years of experience in Semiconductor environment.

Preferred Qualification

• BSc (Physics/Mathematics) or BE (EE/ME) with more than 8 years of experience in Semiconductor environment. Certified ISO 9001 Internal Auditor
• Semiconductor /Wafer manufacturing environment, not limited to VAT’s Global and Key Accounts customers.
• Vacuum Valve Product and Process Knowledge / Wafer Fab front-end processes
• Business Level Proficiency in Mandarin (spoken and written)
• Additional language skill (other than native languages) - German/Japanese

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.