Quality Manager - Key Accounts

VAT GROUP; Batu Kawan; On-site; MYR 140,000 - 210,000; Full time

Job summary

VAT GROUP in Batu Kawan, Malaysia, seeks a Quality Manager – Key Accounts to drive customer and product quality excellence. The role focuses on continuous improvement, preventive mindset, and risk-based thinking, coordinating with internal teams to meet KPIs and enhance customer satisfaction.

Emphasis on integrity, teamwork, and innovation within VAT. The position requires coaching on 8D root cause analysis, leading audits and quality reporting, and ensuring compliance to Copy Exact requirements

Qualifications

• Quality management and continuous improvement focus.
• 8D root cause analysis and CAPA coaching.
• Interface with customers on quality topics and audits.
• Lead customer quality performance and reporting.

Responsibilities

• Identify and analyse issues, defects and recurrence prevention.
• Provide coaching on 8D RCA and CAPA.
• Interface with customer on quality related topics.
• Be the Customer Representative ensuring compliance to Copy Exact requirements.
• Drive product and quality improvements with cross-functional teams.
• Ensure Quality Planning for new product introductions.
• Lead customer audits and quality reporting.
• Maintain high standard of 8D reports.
• Manage containment through OCAP actions.
• Foster customer satisfaction and VAT core values.

Skills

Quality management

8D root cause analysis

Customer interface

Data storytelling

Communication skills

Team leadership

Problem solving

Education

BSc (Physics/Mathematics)

BE (EE/ME)

Job description

BE GREAT TOGETHER WITH US.

Location:
Batu Kawan, MY
Employment Type: Permanent

Innovation, Efficiency and Ambition:

this is what VAT has stood for over 50 years.
With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

The Quality Manager – Key Accounts is responsible for ensuring customer and product quality excellence across key customer portfolios. The role drives continuous improvement, preventive mindset, and risk-based thinking to meet or exceed customer expectations and company goals.
This position collaborates closely with internal stakeholders to achieve key performance indicators (KPIs), strengthen customer satisfaction through scorecard improvements and escalation management, and foster VAT’s core passions of Integrity, Teamwork, Customer Centricity, and Innovation while promoting a culture that makes VAT a Great Place to Work.

Your Responsibilities Include, But Not Limited To

• Identify and analyse issues, defects and other problems, particularly when problems recur in multiple products, recommends and facilitates solutions to prevent recurrences of these issues.
• Provide coaching on 8D root cause analysis and corrective action and preventive action.
• Interface with customer on quality related topics.
• Be the Customer Representative ensuring full compliance to Copy Exact requirements
• Driving Product and Quality performance improvement working with various functional team within VAT
• Ensure completion of Quality Planning for all new product introduction.
• Lead customer audits and customer quality performance reporting
• Maintain high standard of 8D reports
• Ensure out of control situations are managed effectively through a well-defined ,Out of Control Action Plans (OCAP), e.g. timely and effective containment actions
• Good team-player, who can influence other functional group to work towards total customer satisfaction.
• Experience in managing people, focused on delivering result that meets the expectation of the VAT Management and customers.
• Excellent verbal and written communication skills.
• Excellent data storytelling and presentation skills
• Excellent interpersonal and customer service skills.
• Excellent attention to detail.

Minimum Qualification

• BSc (Physics/Mathematics) or BE (EE/ME) with 8 years of experience in Semiconductor environment.

Preferred Qualification

• BSc (Physics/Mathematics) or BE (EE/ME) with more than 8 years of experience in Semiconductor environment. Certified ISO 9001 Internal Auditor
• Semiconductor /Wafer manufacturing environment, not limited to VAT’s Global and Key Accounts customers.
• Vacuum Valve Product and Process Knowledge / Wafer Fab front-end processes
• Business Level Proficiency in Mandarin (spoken and written)
• Additional language skill (other than native languages) - German/Japanese

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.