Key Accounts Quality Leader: Customer Excellence

VAT Vakuumventile AG; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Job summary

VAT Vakuumventile AG is seeking a Quality Manager - Key Accounts to ensure customer and product quality excellence across key portfolios. The role focuses on continuous improvement, preventive thinking, and risk-based decision making to meet customer expectations and VAT goals.

The position collaborates with internal stakeholders to achieve KPIs, improve customer satisfaction through scorecards, and escalate issues effectively while promoting VAT's values of Integrity, Teamwork, Customer

Qualifications

• BSc (Physics/Mathematics) or BE (EE/ME) with 8+ years in semiconductor environment.
• ISO 9001 Internal Auditor certification preferred.

Responsibilities

• Identify and analyse issues, defects and problems; propose preventive actions.
• Provide coaching on 8D analysis and corrective actions.
• Interface with customer on quality topics and act as Customer Representative for Copy Exact requirements.
• Lead audits and report customer quality performance.
• Drive product and quality improvements with VAT cross-functional teams.

Skills

8D root cause analysis

Data storytelling

Excellent communication

Interpersonal skills

Education

BSc in Physics/Mathematics

BE in EE/ME

Job description

VAT Vakuumventile AG is seeking a Quality Manager - Key Accounts to ensure customer and product quality excellence across key portfolios. The role focuses on continuous improvement, preventive thinking, and risk-based decision making to meet customer expectations and VAT goals.

The position collaborates with internal stakeholders to achieve KPIs, improve customer satisfaction through scorecards, and escalate issues effectively while promoting VAT's values of Integrity, Teamwork, Customer