Key Account Manager/Assistant Manager

AJINORIKI MSG (MALAYSIA) SDN. BHD.; Bestari Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

AJINORIKI MSG (MALAYSIA) SDN. BHD. seeks a results-driven Key Account Manager to drive sales growth, manage major customers, and coordinate with internal departments to meet customer needs.

You will develop account strategies, identify opportunities and handle pricing, promotions, and negotiations to ensure successful fulfilment. Travel may be required for key meetings.

Qualifications

• Diploma/Degree in Business Administration, Marketing, Sales, Food Science or related field.
• Minimum 5 years of relevant experience in Key Account Management, Sales or Business Development.
• Experience in food manufacturing, FMCG, food ingredients, seasoning or related industries will be an added advantage.
• Experience managing major customers, distributors, retailers or industrial accounts.
• Strong commercial, negotiation and customer relationship management skills.
• Good understanding of sales targets, pricing, margins and sales forecasting.
• Strong communication, presentation and problem-solving skills.
• Able to work independently and coordinate effectively with cross-functional teams.
• Proficient in Microsoft Office.
• Willing to travel for customer meetings when required.

Responsibilities

• Develop account strategies and achieve assigned sales and business growth targets.
• Identify new business opportunities and expand existing customer accounts.
• Handle quotations, pricing, negotiations, promotions and other commercial matters.
• Monitor customer orders, sales performance, forecasts and business opportunities.
• Work closely with Production, Planning, R&D, QA/QC, Warehouse and Finance to ensure smooth fulfilment of customer requirements.
• Coordinate product samples, trials, specifications, new product development and customer requirements with relevant departments.
• Handle customer enquiries, complaints and follow-up actions to ensure timely resolution.
• Monitor market trends, competitor activities and customer purchasing patterns.
• Prepare sales forecasts, account plans, sales reports and management updates.
• Support new product launches and business development initiatives.
• Ensure customer requirements and agreed commercial terms are properly communicated and followed up internally.
• For Manager level, lead, coach and monitor the performance of the Key Account/Sales team.

Skills

Negotiation

CRM

Communication

Presentation

Problem-solving

Cross-functional teamwork

Education

Degree in Business

Tools

Microsoft Office

Job description

To develop strong customer relationships, driving sales growth, managing commercial activities, and coordinating closely with internal departments to ensure customer requirements are met effectively.

Key responsibilities

Develop account strategies and achieve assigned sales and business growth targets.

Identify new business opportunities and expand existing customer accounts.

Handle quotations, pricing, negotiations, promotions and other commercial matters.

Monitor customer orders, sales performance, forecasts and business opportunities.

Work closely with Production, Planning, R&D, QA/QC, Warehouse and Finance to ensure smooth fulfilment of customer requirements.

Coordinate product samples, trials, specifications, new product development and customer requirements with relevant departments.

Handle customer enquiries, complaints and follow-up actions to ensure timely resolution.

Monitor market trends, competitor activities and customer purchasing patterns.

Prepare sales forecasts, account plans, sales reports and management updates.

Support new product launches and business development initiatives.

Ensure customer requirements and agreed commercial terms are properly communicated and followed up internally.

For Manager level, lead, coach and monitor the performance of the Key Account/Sales team.

Job Requirement

Diploma/Degree in Business Administration, Marketing, Sales, Food Science or related field.

Minimum 5 years of relevant experience in Key Account Management, Sales or Business Development.

Experience in food manufacturing, FMCG, food ingredients, seasoning or related industries will be an added advantage.

Experience managing major customers, distributors, retailers or industrial accounts.

Strong commercial, negotiation and customer relationship management skills.

Good understanding of sales targets, pricing, margins and sales forecasting.

Strong communication, presentation and problem-solving skills.

Able to work independently and coordinate effectively with cross-functional teams.

Proficient in Microsoft Office.

Willing to travel for customer meetings when required.

Manufacturing, Transport & Logistics 101-1,000 employees

AJINORIKI MSG (MALAYSIA) SDN. BHD. is an international food ingredient manufacturer with over 20 years of history. Our manufacturing plant located in Malaysia with sales office located in KL, Bestari Jaya, Johor and Penang.