KEY ACCOUNT MANAGER

K3 F&B Sdn Bhd; Selangor; On-site; MYR 100,000 - 145,000; Full time

Job summary

K3 F&B Sdn Bhd is seeking a dedicated Key Account Manager in Malaysia to manage key accounts, serve as main contact for customers, and coordinate cross-functional projects from concept to delivery.

You will work with suppliers, QA, and internal teams to meet customer requirements, monitor stock, forecast demand, and ensure timely shipments. The role demands strong communication and negotiation skills to grow existing accounts and introduce new products.

Responsibilities

• Manage and maintain relationships with existing key accounts and business partners.
• Act as the main point of contact for customer enquiries, orders, product requirements and ongoing projects.
• Coordinate new product development / OEM / ODM projects, including samples, formulation, packaging, artwork and product specifications.
• Follow up on customer purchase orders, forecasts, production schedules and delivery timelines.
• Coordinate closely with suppliers/manufacturers and internal teams to ensure customer requirements are met.
• Monitor stock availability and assist with demand forecasting and replenishment planning.
• Coordinate shipment and delivery arrangements with the relevant logistics team.
• Follow up on necessary product and shipment documentation such as COA, CFS, COO, specifications and other supporting documents.
• Assist in coordinating product registration, compliance, Halal and regulatory documentation when required.
• Handle customer feedback, complaints and corrective-action follow-ups with QA and suppliers.
• Prepare quotations, pricing proposals, sales reports and account updates.
• Maintain proper records of customer projects, orders, pricing, documentation and correspondence.
• Identify opportunities to grow existing accounts and introduce suitable new products.
• Work closely with management and other departments to ensure smooth execution of key account projects

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Manage and maintain relationships with existing key accounts and business partners.
• Act as the main point of contact for customer enquiries, orders, product requirements and ongoing projects.
• Coordinate new product development / OEM / ODM projects, including samples, formulation, packaging, artwork and product specifications.
• Follow up on customer purchase orders, forecasts, production schedules and delivery timelines.
• Coordinate closely with suppliers/manufacturers and internal teams to ensure customer requirements are met.
• Monitor stock availability and assist with demand forecasting and replenishment planning.
• Coordinate shipment and delivery arrangements with the relevant logistics team.
• Follow up on necessary product and shipment documentation such as COA, CFS, COO, specifications and other supporting documents.
• Assist in coordinating product registration, compliance, Halal and regulatory documentation when required.
• Handle customer feedback, complaints and corrective-action follow-ups with QA and suppliers.
• Prepare quotations, pricing proposals, sales reports and account updates.
• Maintain proper records of customer projects, orders, pricing, documentation and correspondence.
• Identify opportunities to grow existing accounts and introduce suitable new products.
• Work closely with management and other departments to ensure smooth execution of key account projects