KEY ACCOUNT MANAGER

SMX Global Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

SMX Global Sdn Bhd in Kuala Lumpur is seeking a Key Account Manager to oversee key client accounts, drive retention and growth, and lead a team of AM Executives. The role emphasizes strategic account planning and high-level client relationship management.

You will manage client projects, ensure timely delivery, and report on performance to senior management. Strong communication, negotiation, and leadership skills are essential to succeed in this client-focused position.

Qualifications

• Experience in account management or client services is required.
• Strong leadership and people-management abilities are essential.
• Excellent communication and negotiation skills are expected.
• Strategic thinking and ability to drive growth with clients.

Responsibilities

• Develop and implement account strategies to retain and grow client accounts.
• Identify long-term goals and objectives for each client.
• Lead key client meetings and build lasting relationships.
• Understand client needs and provide strategic guidance.
• Mentor AM Executives, set goals, and monitor performance.
• Oversee execution of client projects with high-quality delivery.
• Monitor project timelines and budgets.
• Analyze account performance and identify growth opportunities.
• Handle and resolve complex client issues or escalations.
• Provide regular reports on account status, growth, and retention to senior management.

Skills

Key account management

Team leadership

Client relationship management

Strategic thinking

Education

Bachelor's or Master's degree in Business or Marketing

Job description

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The Key Account Manager at SMX Global oversees key accounts, ensuring the retention and growth of client accounts. This role involves strategic account planning, team leadership, and high-level client relationship management.

Key responsibilities

Develop and implement account management strategies to retain and grow client accounts.

Identify long-term goals and objectives for each client.

Lead key client meetings and build strong, lasting relationships.

Understand client business needs and provide strategic guidance.

Manage and mentor AM Executives, setting goals and monitoring performance.

Oversee the execution of client projects, ensuring high-quality delivery.

Monitor project timelines and budgets.

Analyze account performance and identify opportunities for growth.

Handle and resolve complex client issues or escalations.

Provide regular reports on account status, growth, and retention to senior management.

About you

Bachelor's or Master's degree in Business, Marketing, or related field.

Significant experience in account management, preferably in marketing or advertising.

Proven ability to lead a team and manage client relationships.

Excellent communication, negotiation, and strategic thinking skills.