Key Account Manager

Festo; Penang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Festo in Malaysia is seeking a proactive Key Account Manager to lead strategic semiconductor accounts in Northern Malaysia and drive business growth within the semiconductor ecosystem. You will develop long-term customer relationships, identify automation opportunities, and collaborate with cross-functional teams to deliver value-added solutions and secure new business.

The role requires at least 3 years of sales experience, strong negotiation and communication skills, and the ability to work

Qualifications

• At least 3 years of sales experience.
• Strong negotiation and communication skills.
• Customer-oriented and analytical.
• Able to work independently and in a team.
• Highly organized, even in a scale-up environment.

Responsibilities

• Manage and grow strategic semiconductor accounts by building relationships with key stakeholders.
• Develop and execute account strategies, sales plans, and opportunity pipelines to achieve targets.
• Identify and secure new business with semiconductor equipment OEMs and machine builders.
• Understand customer processes and automation requirements to deliver value-added solutions.
• Collaborate with internal teams to develop technical solutions and proposals.
• Manage the full sales cycle from engagement to after-sales support.

Skills

Sales experience

Negotiation

Communication

Analytical thinking

Multi-tasking

Self-motivation

Teamwork

Organizational skills

Problem-solving

Engineering background

Electrical products background

CRM experience

Tools

CRM

Job description

The position of Key Account Manager is responsible for managing strategic semiconductor accounts in Northern Malaysia and driving business growth within the semiconductor ecosystem. The role focuses on developing key customer relationships, identifying automation opportunities, securing new business, and expanding Festo’s presence.

Key Responsibilities:

• Manage and grow strategic semiconductor accounts by building strong relationships with key stakeholders and developing long-term customer partnerships.
• Develop and execute account strategies, sales plans, and opportunity pipelines to achieve business growth and sales targets.
• Identify and secure new business opportunities, especially with semiconductor equipment OEMs and machine builders, by promoting Festo solutions during early equipment design and development stages.
• Understand customer processes, automation requirements, and future expansion plans to identify opportunities and deliver value-added solutions.
• Collaborate with Semiconductor BDM, Concept & Application Engineering, and Product Management Team to develop technical solutions, proposals, and support project conversion.
• Manage the complete sales cycle, including customer engagement, technical discussions, quotations, negotiations, order follow-up, and after-sales support.
• Provide sales forecasts, CRM report, and market intelligence on customer investments, semiconductor trends, and competitor activities.
• Conduct customer engagement activities such as technical seminars, solution workshops, and product presentations to strengthen Festo’s market position.
• Work closely with internal teams to ensure effective project execution, customer satisfaction, and achievement of business objectives.

Experiences and Background

• At least 3 years of Sales experience
• Strong performance and problem-solving orientation
• Openness and Flexibility
• Customer orientated and analytically strong
• Ability to work under pressure and multi-tasking
• Able to work independently and in a team
• Highly organized, even in a scale-up environment
• Result-driven and self-motivated
• Strong negotiation and communication skills
• Engineering/Technical products background
• Experience in direct handling of customers, ideal in a virtual/digital environment
• Ideally experiences in electrical product industry