Key Account Manager

Zuellig Pharma; Malaysia; On-site; MYR 70,000 - 100,000; Full time

Benefits offered by this job

Inclusive work environment

Flexibility for work-life balance

Total Rewards program

Job summary

Zuellig Pharma is seeking a Key Account Manager in Malaysia to enhance sales and market share through effective engagement with key accounts. You will devise customer plans and collaborate with internal teams to manage trade promotions and stock requirements effectively. This role emphasizes strategic partnerships and operational efficiency.

The ideal candidate will have at least 5 years of experience in key account management within the FMCG or Consumer Healthcare industry and a Bachelor's degree in a related field. Zuellig Pharma offers an inclusive workplace, professional development, and a strong benefits program.

Qualifications

• 5 years of key account management experience in the FMCG/Consumer Healthcare industry.
• Strong communication and decision-making skills.

Responsibilities

• Plan, execute, and control sales and promotional activities for assigned key accounts.
• Develop annual customer plans incorporating brand and category strategies.
• Collaborate with marketing and sales teams to ensure effective execution.
• Monitor stock levels and forecast requirements for key accounts.
• Negotiate trading terms with key customers.

Skills

Key account management

Sales skills

Negotiation skills

Market analysis

Presentation skills

Education

Bachelor's degree in Business, Finance or related field

Job description

Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.

Key Account Manager

Requisition ID: 1407

Location: Malaysia

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world‑class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion‑dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of The Role

Key Account Manager plans, executes and controls customers’ sales and promotional activities for the principal brands in order to achieve desired sales and market shares while managing trade spend within the budget for the assigned Key Accounts or Local Chain Pharmacies.

What You’ll Do

Develop annual customer plan for assigned key account customers to incorporating brand plans, category management & shopper insight.

Translate and cascade brand and trade strategies to customer plans, as well as oversee execution of the trade activities in order to strengthen and grow the brand presence and reach to optimise sell‑out.

Collaborate and work closely with marketing and sales team to ensure development and implementation of customer category strategy and best in class execution.

Track, monitor and forecast normal and promotional stocks required to ensure fulfilment of stock required while maintaining a healthy stock holding at retail level.

Maximise the effective coverage of accounts, as well as monitor the execution of promotion and competitor’s activities to achieve sales target and increase market share.

Spearhead the annual review and negotiation in Trading Terms Agreements with key customers.

Track all key business criteria and take all necessary steps to improve and grow the key account business.

Manage total trade spend in assigned accounts to target investment levels.

Promote and ensure team member adhere to Zuellig Pharma’s core values when carrying out day‑to‑day responsibilities and interactions.

Understanding the key account’s strategy, market position, budget, and goals, to develop better propositions and partnership programme that deliver greater value to both the client and the business.

Build strong cross‑functional collaboration with internal and external stakeholder to ensure effective and efficient key account operations implementation.

What Will Make You Successful

Must-Have

Minimum Bachelor's degree in Business, Finance or related field.

5 years of key account management in the FMCG/Consumer Healthcare industry.

Advantage to Have

Sales or Trade Marketing experience in the FMCG/Consumer Healthcare industry.

Strong Communication, Presentation and Negotiation Skill.

Problem Solving and Decision Making.

Market Analysis Skill.

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi‑market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well‑being in every aspect.

Zuellig Pharma promotes an inclusive, fair workplace by ensuring equitable employment and compensation based on merit, regardless of background.