Key Account Management, Executive

ZALORA Group; Kuala Lumpur; Hybrid; MYR 67,000 - 112,000; Full time

Job summary

ZALORA Group is seeking a dynamic 1SS Key Account Senior Executive to manage and grow a portfolio of brands. You will work closely with international brands and collaborate across Supply Chain, Operations, Tech & Commercial teams to deliver superior partner experiences in a fast-paced ecommerce environment.

You will nurture relationships, analyze performance data, and drive initiatives to meet sales targets while maintaining high-quality brand support and timely responses within a hybrid Kuala

Qualifications

• Bachelor's degree is minimum; higher qualifications preferred.
• 1–3 years in Key Account Management, Project Management, E‑commerce, SaaS/PaaS, or B2B2C logistics.
• Experience managing multiple stakeholders and delivering successful projects is essential.

Responsibilities

• Engage and maintain healthy relationships with assigned portfolio brands to strengthen Zalora-brand partnerships.
• Resolve issues and complaints to maintain trust with brands.
• Coordinate with cross‑functional teams to ensure brands receive adequate support for a great 1SS experience.
• Monitor brand performance and drive growth through cross-sell, new channels and campaigns.
• Lead end-to-end projects from planning to completion with cross‑functional teams.
• Prepare monthly performance narratives for management reviews.

Skills

Relationship management

Project management

Data-driven

Communication

MS Office

Education

Bachelor's degree

Tools

Tableau

MS Office

Job description

The Platform Services team at ZALORA is young, highly dynamic and energetic. The aim of the Platform Services team is to provide ZALORA’s strategic brand partners with tailored solutions that will help our partners to grow their business, ranging from fulfillment to marketing, to digital eProduction and data analytics. Think of us as intrapreneurs within ZALORA. The team is constantly on the lookout for new business opportunities to drive ZALORA to be the No. 1 fashion e-commerce platform in Southeast Asia.

As the Platform Services vertical of ZALORA’s business grows, we are looking for a 1SS key account senior executive. In this role you will be involved in develop, monitor and assigned portfolio brands in 1SS.

This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world’s most dynamic markets join us!

Responsibilities:

• Engaging and building healthy relationship with assigned portfolio brand to enhance the partnership between Zalora and brand;
• Resolve any issues and problems faced by brand and deal with complaints to maintain trust
• Interact with stakeholders of different teams to ensure brand receive adequate support so that 1SS experience to be maintained at all time;
• Monitor and grow the performance of the onboarded brands to achieve sale target, eg. cross sell VAS, open up new channel to maximize sale;
• Constantly be prepared to learn new skill sets and be on the forefront of e-commerce;knowledge development, and coach brand to adopt new tools and features to drive customer engagement and retention;
• Lead end-to-end projects from planning to completion, managing small to medium project with cross-functional teams; eg. 1SS experience improvement project, project initiated by brands;
• Analyzing and preparing monthly performance figures to management, active participation in monthly business reviews with brand;
• Ensure healthy level of inventory in the warehouse to support daily sales or during campaign, eg. monitoring inbound plan/schedule, exercise non-moving old stock

Requirements:

• Bachelor's degree is a minimum, higher qualification preferred
• 1-3 years of working experience in the field of Key Account Management, Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C logistic.
• Experience in managing wide array of stakeholders and driving successful projects is a must
• Nimble, agile, able to nurture relationships and to handle the job effectively
• Diligent, organized and methodological with excellent communication
• Strong Microsoft Office skills (Excel, Word and PowerPoint).
• Number-oriented person, skilled in working with data tools (e.g. Tableau, etc)
• Interest in driving business improvements through analysis and data-driven decision making

The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment.

Platform Services Team

Platform Services & Support team is the integral team within ZALORA Commercial department, bridging the discussions and leading projects between the Supply Chain, Operations, Tech & Commercial teams of ZALORA. The primary focus of Platform Services & Support team is to create superior experience for our key Trade business partners (brands e.g. Nike, Mango, Topshop, etc.), by focusing on (1) excellent customer service (2) fast onboarding process, (3) timely resolution of queries and (4) finding opportunities for mutual growth by focusing on new services and avenues to drive partnerships with brands to the next level.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world leader in online fashion for emerging markets.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party or candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that suchcandidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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