Key Account Executive (Malaysia)

Integrity Malaysia; Petaling Jaya; On-site; MYR 66,960 - 89,280; Full time

Job summary

Integrity Malaysia is seeking a Key Account Executive to lead day-to-day client relationships for employment background screening activities in Malaysia. The role focuses on managing launches, delivering client training, and maintaining strong relationships with existing customers to ensure long-term partnerships.

The ideal candidate will have a Bachelor Degree or higher, strong English communication skills, and the ability to work in a fast-paced environment with attention to deadlines.

Qualifications

• Bachelor Degree or higher is required.
• Ability to communicate clearly and professionally with clients and internal teams.
• Fluent English; additional languages are a plus.

Responsibilities

• Manage launch of all new candidate screenings.
• Present training to client representatives.
• Deliver and maintain strong relationships with existing customers.
• Encourage long-term business links to meet client needs.
• Handle inquiries and feedback promptly.
• Maintain and update the client database.
• Assist field team with reporting activities and renewals.

Skills

Interpersonal skills

Presentation skills

Communication skills

Customer service orientation

Education

Bachelor Degree or higher

Job description

Employment Background Screening (EBS) is a fundamental and growing activity of the company and we are looking for a Key AccountExecutive to lead the day to day client relationship for all employment background screening activities for clients in Malaysia.

Responsibilities

• Manage the launch of all new candidate screenings.
• Present training of client representatives.
• Deliver strong relationships with existing customers.
• Encourage long‑term business links ensuring that client needs are fully satisfied.
• Handle all inquiries and feedback.
• Maintain and update the client database.li>
• Assist the field team with reporting activities.
• Client retention and renewals

Requirements

• Bachelor Degree or higher
• Minimum 1 years work experience as a Customer Service Officer, Account Manager, Secretary or equivalent
• High level of integrity
• Well organized with strong administrative skills
• Detail‑oriented with experience working in a fast‑paced environment
• Ability to work to clear deadlines
• Excellent interpersonal, presentation and communication skills
• Customer service‑oriented
• Fluent in English both spoken and written is essential; mastery of other languages would be an advantage

If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this is role for you!

Integrity Malaysia is an equal opportunity employer.