Key Account Executive

Future Commerce Indonesia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Future Commerce Indonesia is seeking a proactive Account Manager to serve as the main liaison for assigned clients, aligning business objectives with campaign deliverables. You will steer end-to-end TikTok Shop and social commerce video production, coordinating with editors and production teams to ensure high-quality content and on-time delivery.

The role requires strong analytical skills to interpret campaign data and identify growth opportunities, with the ability to present findings in

Qualifications

• 3+ years of experience in account management, e-commerce, digital marketing, or social commerce.
• Strong knowledge of TikTok Shop operations, including video production, livestreaming, paid ads, and affiliate marketing.
• Experience managing client accounts and coordinating with cross-functional teams.
• Able to analyze business performance and develop strategies to improve GMV and campaign results.
• Strong communication and problem-solving skills; proficient in English and/or Chinese.

Responsibilities

• Act as the primary point of contact for assigned clients and manage client relationships and expectations.
• Lead end-to-end short-form video production for TikTok Shop and social campaigns, from planning to delivery.
• Collaborate with video editors, content creators, and production teams to ensure quality and timely content delivery.
• Analyze campaign performance and translate data into actionable insights and strategic recommendations.
• Prepare and lead client business reviews, presenting performance and insights, and proposing data-driven action plans.

Skills

Account management

E-commerce

Digital marketing

Social commerce

Campaign analysis

GMV growth

Client coordination

Job description

Act as the primary point of contact for assigned clients, manage client relationships and expectations, understand business objectives, and ensure campaign deliverables align with agreed targets.

Lead end-to-end short-form video production for TikTok Shop and social commerce campaigns, from content planning, scripting, production coordination, to final delivery.

Work closely with video editors, content creators, and production teams to ensure video quality, creative direction, and timely delivery of content.

Analyze campaign performance and business metrics, identify growth opportunities and performance gaps, and translate data into actionable insights and strategic recommendations.

Prepare and lead regular client business reviews, present campaign performance and key insights, communicate challenges, and propose data-driven action plans to achieve client objectives.

Coordinate with Ads, Content, and E-commerce teams to align advertising support, creative assets, promotional activities, and campaign execution with overall client goals.

Key Requirements

3+ years of experience in account management, e-commerce, digital marketing, or social commerce, preferably in an agency environment.

Good understanding of TikTok Shop operations, including video production, livestreaming, paid ads, and affiliate marketing.

Experience managing client accounts and coordinating with different teams to deliver campaign objectives.

Able to analyze business performance and develop strategies to improve GMV and overall campaign results.

Strong communication, coordination, and problem-solving skills.

Good Chinese and or English communication skills, both written and spoken, are preferred.