Junior IT Support Engineer - End-User & Desktop Ops (Singapore)

NCSI (Malaysia) Sdn Bhd; Kuala Lumpur; Sur place; MYR 100 000 - 128 000; Plein temps

Résumé du poste

NCSI (Malaysia) Sdn Bhd seeks a Junior Desktop/ IT Support Engineer, based in Singapore, with relocation required. You will provide end-user support, manage client platforms, and ensure IT operations run smoothly.

Responsibilities include incident handling, SLA monitoring, asset management, and assisting with platform implementations. Familiarity with iOS/Android and MS Office is advantageous.

Qualifications

• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform-related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.

Responsabilités

• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.

Connaissances

Communication skills

End-user support

Incident management

iOS Android familiarity

Formation

Nitec/Higher Nitec in IT

Outils

Cloning Tools

Microsoft Office

Antivirus Software

MAC OS

Description du poste

NCSI (Malaysia) Sdn Bhd seeks a Junior Desktop/ IT Support Engineer, based in Singapore, with relocation required. You will provide end-user support, manage client platforms, and ensure IT operations run smoothly.

Responsibilities include incident handling, SLA monitoring, asset management, and assisting with platform implementations. Familiarity with iOS/Android and MS Office is advantageous.