Junior Desktop/ IT Support Engineer (Based in Singapore)

NCSI (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 128,000; Full time

Job summary

NCSI (Malaysia) Sdn Bhd seeks a Junior Desktop/ IT Support Engineer, based in Singapore, with relocation required. You will provide end-user support, manage client platforms, and ensure IT operations run smoothly.

Responsibilities include incident handling, SLA monitoring, asset management, and assisting with platform implementations. Familiarity with iOS/Android and MS Office is advantageous.

Qualifications

• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform-related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.

Responsibilities

• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.

Skills

Communication skills

End-user support

Incident management

iOS Android familiarity

Education

Nitec/Higher Nitec in IT

Tools

Cloning Tools

Microsoft Office

Antivirus Software

MAC OS

Job description

Junior Desktop/ IT Support Engineer (Based in Singapore)

This position requires full relocation to Singapore.

As a Junior Desktop Engineer, the broad area of your job responsibilities will cover the following domain:

Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations. Your key responsibilities include:

Provide end-user support for client platforms, including incident and service request management.

Troubleshoot and resolve client platform-related issues, providing timely temporary and/or permanent solutions.

Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.

Monitor and ensure compliance with agreed service levels (SLAs).

Document, maintain, and update system configurations, and provide regular operational reports.

Participate in and support client platform implementation and upgrade projects.

Coordinate with vendors on hardware replacement and issue resolution.

Perform IT asset management, including maintaining accurate asset records.

Manage user accounts (e.g. creation, password resets, and deletions).

Perform local server administration to support software distribution and patch management.

Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.

Propose and implement corrective action plans when service gaps are identified.

Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.

Prepare and submit progress and operational reports as required.

Qualifications

The ideal candidate should possess:

Familiarity with the use of iOS and Android devices

Good communication and interpersonalskills

Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage

Nitec/Higher Nitec in an IT-related discipline

Preferably with 1 or more years related experience in Technology Administration