End-User IT Engineer: Desktop & Devices Support

Singtel; Kampung Malaysia Tambahan; On-site; Confidential; Full time

Job summary

Singtel KL is launching a new Shared Services Centre and seeks an Engineer, End-point Services to provide end-user computing support across the organisation.

You will install, configure, and troubleshoot endpoint hardware and software, manage incidents in ServiceNow, and collaborate with IT teams to ensure secure, reliable operations. This role requires English fluency and a customer-first mindset.

Qualifications

• Degree in Information Technology, CS, or related field.
• Proficiency in Windows; knowledge of macOS/Linux/Google Workspace is a plus.
• Experience with Active Directory and MDM solutions like Intune.
• Experience with Office 365 tools: Office, OneDrive, SharePoint, Teams, Zoom.
• Experience with ServiceNow; ITIL knowledge is a plus.
• Fluent in English (spoken and written).
• Certifications such as CompTIA A+, Microsoft, or ITIL are advantageous.

Responsibilities

• Provide on-site and remote technical support for desktops, laptops, mobile devices, peripherals, and other end-user computing equipment.
• Install, configure, maintain, and troubleshoot endpoint hardware, software, and operating systems.
• Perform new machine setup, imaging and re-imaging, software installation, device configuration, and integration into the existing IT environment.
• Investigate and resolve endpoint-related incidents and service requests, providing temporary or permanent resolutions where required.
• Manage, track, update, and resolve incidents and service requests within agreed SLAs using ServiceNow.
• Escalate complex technical issues to third-party vendors or appropriate resolver groups and follow through to resolution.
• Perform desktop and laptop maintenance, including patching, upgrades, and general device support.
• Set up and troubleshoot printers, scanners, virtual meeting solutions, and other workplace peripherals.
• Provide Level 1 troubleshooting for network-related issues to minimise service disruption.
• Support endpoint and mobile device management activities using tools such as Microsoft Intune.
• Support endpoint provisioning and deployment using tools such as Microsoft Autopilot.
• Maintain accurate hardware and software inventory records, including device registration, de-registration, ownership updates, and asset conversions.
• Maintain system configurations, incident records, work instructions, standards, and operating procedures.
• Monitor agreed service levels and provide timely status updates and reporting to relevant stakeholders.
• Work closely with IT Security, Server, Network, and other technology teams to ensure smooth and secure operations.
• Assist with the investigation and resolution of endpoint-related IT security incidents.
• Participate in endpoint implementation, deployment, upgrade, migration, testing, and infrastructure change activities.
• Support users across multiple sites, including remote offices, while maintaining high standards of customer service.

Skills

English fluency

Communication

Troubleshooting

Teamwork

Education

Degree in Information Technology or related field

Tools

Microsoft Intune

Microsoft Autopilot

ServiceNow

Microsoft Office

OneDrive

SharePoint

Microsoft Teams

Zoom

Active Directory

Job description

Singtel KL is launching a new Shared Services Centre and seeks an Engineer, End-point Services to provide end-user computing support across the organisation.

You will install, configure, and troubleshoot endpoint hardware and software, manage incidents in ServiceNow, and collaborate with IT teams to ensure secure, reliable operations. This role requires English fluency and a customer-first mindset.