Junior IT Support Engineer

CapBay; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

EY Emerging Entrepreneur Of The Year

Fintech Start-up of the Year Malaysia

Best Fintech for Plug & Play Tech Ctr

Job summary

CapBay is seeking an IT Executive to maintain and support CapBay's IT environment in Kuala Lumpur. You will provide 1st level technical support, manage hardware/software issues, and assist with system maintenance and IT administrative tasks, including purchasing and inventory.

The role involves creating IT documentation and SOPs, contributing to user manuals, and supporting the help desk to deliver efficient IT services to end-users.

Qualifications

• 0-2 years of relevant IT support experience or related field.
• Degree/Diploma in Computer Science or Information Technology.
• Strong computer skills with ability to troubleshoot hardware/software issues.

Responsibilities

• Provide 1st level IT technical support to end-users and hardware maintenance.
• Escalate complex issues to senior team members as needed.
• Assist with system maintenance, upgrades, and IT admin tasks like purchasing and inventory management.
• Develop and maintain IT documentation, SOPs, and user manuals.

Skills

IT Support

Troubleshooting

Customer Service

Team Player

Education

Degree/Diploma in Computer Science or IT

Job description

CapBay is seeking an IT Executive to maintain and support CapBay's IT environment in Kuala Lumpur. You will provide 1st level technical support, manage hardware/software issues, and assist with system maintenance and IT administrative tasks, including purchasing and inventory.

The role involves creating IT documentation and SOPs, contributing to user manuals, and supporting the help desk to deliver efficient IT services to end-users.