Junior Customer Success Analyst — Data-Driven Growth

Nabla; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ/GFK is seeking a Customer Success professional to transform how we serve clients with data and tools. You will compile, analyze, and interpret sales and consumer data, then craft presentations and client reports that tell a compelling story and drive recommendations.

You will work with CBPs to manage expectations, discuss analysis designs, and help quantify business opportunities while improving project efficiency.

Qualifications

• Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs.
• Your communication skills will help you to adapt to the multi-diverse working culture.
• Bachelor’s Degree from reputable universities is required.

Responsibilities

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
• Review data for errors and inconsistencies
• Use internal tools and data sources
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations
• Interacts with client staff on routine issues
• Independently discusses analysis design to best answer client questions with CBP/client
• Discuss design and calculate the Quantified Business Opportunity
• Drive time/cost-effectiveness on the project
• Support meeting the COE objectives as a whole

Skills

Strong communication skills

Presentation skills

Analytical skills

Business and financial acumen

Ability to work independently

Interpersonal skills

English communication

Microsoft Office

Education

Bachelor’s Degree from reputable universities

Tools

Microsoft Office

Job description

NIQ/GFK is seeking a Customer Success professional to transform how we serve clients with data and tools. You will compile, analyze, and interpret sales and consumer data, then craft presentations and client reports that tell a compelling story and drive recommendations.

You will work with CBPs to manage expectations, discuss analysis designs, and help quantify business opportunities while improving project efficiency.