Executive, Customer Success

NielsenIQ; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a Customer Success professional to join our modern service team. You will set up and execute projects by compiling, analyzing, and interpreting sales and consumer data, then writing client reports and constructing presentations for key stakeholders.

You will work with CBPs and client staff to summarize data into tables and graphs, deliver final reports, review data integrity, and ensure alignment with COE standards while maintaining clear storytelling.

Qualifications

• Bachelor’s Degree from reputable universities.
• Fresh graduate or up to 1 year of experience in a relevant field which required communication and analytical skills.
• Strong business and financial acumen with understanding of market and client.
• Understanding of growth and brand strategy.
• Strong communication and presentation skills; able to interpret numbers through storytelling.
• Ability to work independently in a digitally enabled environment.
• Strong organizational and interpersonal skills.
• Good client service skills and ability to communicate and write effectively in English.
• Knowledge of Microsoft Office.
• Retail data experience is a plus.
• Basic knowledge in statistics would be an added advantage.

Responsibilities

• Summarize data in tables, charts, and graphs.
• Analyze and interpret sales data and consumer data.
• Deliver final reports and presentations building a story and final recommendations.
• Review data for errors and inconsistencies.
• Use internal tools and data sources.
• Follow and fully own Center of Excellence (COE) ways of the working process; manage Client's/CBP expectations.
• Interact with client staff on routine issues.
• Independently discuss analysis design to best answer client questions with CBP/client.
• Discuss design and calculate the Quantified Business Opportunity.
• Drive time/cost-effectiveness on the project.
• Support meeting the COE objectives as a whole.

Skills

Analytical skills

Communication skills

Presentation skills

Interpersonal skills

Organizational skills

English writing

Microsoft Office

Statistics knowledge

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Office Suite

Job description

NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visitwww.niq.com .

NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

NielsenIQCustomer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and deliveryisthe reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

RESPONSIBILITIES

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
• Review data for errors and inconsistencies
• Use internal tools and data sources
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations
• Interacts with client staff on routine issues
• Independently discusses analysis design to best answer client questions with CBP/client
• Discuss design and calculate the Quantified Business Opportunity
• Drive time/cost-effectiveness on the project
• Support meeting the COE objectives as a whole

Qualifications

Qualifications

Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.

• Bachelor’s Degree from reputable universities
• Fresh graduate or with up to 1 yearof experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.)
• Strong business and financial acumen (includingbusiness environment and client) with excellent analytical skills
• Understanding of growth and brand strategy
• Strong communication skills & presentation skills, able to interpret numbers or data through storytelling techniques
• Ability to work independently and comfortable working in a digitally enabled environment
• Strong Organizational & interpersonal skills
• Good client service skills and ability to communicate and write effectively in English
• Knowledge of Microsoft Office
• Retail data experience is a plus
• Basic knowledge in statistics would be an added advantage

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion

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