Senior Customer Success Analyst – Data Insights

NielsenIQ; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NielsenIQ is seeking a Customer Success professional to join our modern service team. You will set up and execute projects by compiling, analyzing, and interpreting sales and consumer data, then writing client reports and constructing presentations for key stakeholders.

You will work with CBPs and client staff to summarize data into tables and graphs, deliver final reports, review data integrity, and ensure alignment with COE standards while maintaining clear storytelling.

Qualifications

• Bachelor’s Degree from reputable universities.
• Fresh graduate or up to 1 year of experience in a relevant field which required communication and analytical skills.
• Strong business and financial acumen with understanding of market and client.
• Understanding of growth and brand strategy.
• Strong communication and presentation skills; able to interpret numbers through storytelling.
• Ability to work independently in a digitally enabled environment.
• Strong organizational and interpersonal skills.
• Good client service skills and ability to communicate and write effectively in English.
• Knowledge of Microsoft Office.
• Retail data experience is a plus.
• Basic knowledge in statistics would be an added advantage.

Responsibilities

• Summarize data in tables, charts, and graphs.
• Analyze and interpret sales data and consumer data.
• Deliver final reports and presentations building a story and final recommendations.
• Review data for errors and inconsistencies.
• Use internal tools and data sources.
• Follow and fully own Center of Excellence (COE) ways of the working process; manage Client's/CBP expectations.
• Interact with client staff on routine issues.
• Independently discuss analysis design to best answer client questions with CBP/client.
• Discuss design and calculate the Quantified Business Opportunity.
• Drive time/cost-effectiveness on the project.
• Support meeting the COE objectives as a whole.

Skills

Analytical skills

Communication skills

Presentation skills

Interpersonal skills

Organizational skills

English writing

Microsoft Office

Statistics knowledge

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Office Suite

Job description

NielsenIQ is seeking a Customer Success professional to join our modern service team. You will set up and execute projects by compiling, analyzing, and interpreting sales and consumer data, then writing client reports and constructing presentations for key stakeholders.

You will work with CBPs and client staff to summarize data into tables and graphs, deliver final reports, review data integrity, and ensure alignment with COE standards while maintaining clear storytelling.