Junior Call Center Customer Service Executive

Bestinet Sdn Bhd; Cyberjaya; On-site; MYR 27,000 - 40,000; Full time

Job summary

Bestinet Sdn Bhd in Cyberjaya seeks a Customer Service Representative to handle inquiries via Phone, Chat, and Email, ensuring courteous, professional support.

You'll resolve issues per SOP, escalate complex cases to senior teammates, and research solutions while maintaining a positive attitude. Fluency in English and Malay is required; weekend shifts are part of the role with rotate schedules. Strong communication and problem-solving skills are essential.

Qualifications

• Diploma or higher in any field.
• Excellent command of spoken and written English/Malay.
• Positive attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical.
• Customer service skills – attentiveness, empathy, patience and consistency, telephone manners, and communication.
• Analytical thinking and high problem-solving skills.
• Willing to work in shift rotations, including weekends.

Responsibilities

• Handles and responds to customer inquiries and complaints through Phone, Chat, and/or e-mails.
• Ensures all customer inquiries/issues/complaints are resolved according to SOPs promptly.
• Identifies and escalates difficult and complex issues to senior team members and the technical department.
• Maintains a positive, empathetic, and professional attitude toward customers.
• Identifies customer needs, researches issues, resolves complaints, and provides solutions.

Skills

English & Malay

Customer service

Analytical thinking

Shift work

Education

Diploma or higher in any field

Job description

1. Handles and responds to customer inquiries and complaints through Phone, Chatt, and/or e-mails

2. Ensures all customer inquiries/ issues/ complaints are resolved according to the company's SOP and procedures promptly.

3. Identifies and escalates difficult and complex issues to senior team members and the technical department.

4. Maintains a positive, empathetic, and professional attitude toward customers.

5. Identifies customer needs, researches issues, resolves complaints, and provides solutions

Qualifications

1. Minimum of Diploma and Above in any field. Fresh graduates are welcome to apply.

2. Excellent command of spoken and written English/Malay

3. Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused.

4. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners, and communication skills.

5. Analytical thinking and high problem-solving skills.

6. Willing to work in shift rotations, including weekends (Saturday & Sunday)