Junior Broadcast Technology Support Engineer

Peregrine Broadcast Sdn Bhd; Cyberjaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

Peregrine Broadcast Sdn Bhd is seeking a Junior Broadcast Technology Support Engineer to join our expanding engineering team in Malaysia. You will support three TV stations and contribute to knowledge transfer and documentation within a fast-growing tech company.

The role requires a Diploma or Degree in a related technical discipline or equivalent practical experience, with a focus on broadcast IT infrastructure and workflows.

Qualifications

• 2+ years experience in a team supporting Broadcast systems.
• Diploma or Degree in a related technical discipline or equivalent practical experience.
• Experience supporting technical systems is a nice to have.
• Knowledge of broadcast IT infrastructure and workflows is preferred.
• Ability to self-manage time and work ethic is essential.

Responsibilities

• Provide prompt, in-depth hands-on technical support of Broadcast systems and services.
• Manage the lifecycle of all incidents of assigned Broadcast systems and services.
• Assist other Broadcast Technology teams as directed.
• Take ownership of design, implementation and support of assigned systems and services.
• Manage incidents, requests, changes and upgrades of broadcast systems and services.
• Develop workflows to meet business objectives.
• Install and configure computer applications.
• Monitor and maintain computer networks.
• Document issues and changes with proper reporting.
• Interact with clients via phone, email or chat with clear instructions.
• Maintain organised procedural documents and reports.
• Escalate issues following standard procedures.
• Follow up with clients to ensure systems function after troubleshooting.
• Document, track and suggest improvements to procedures and knowledge base.
• Perform daily monitoring and maintenance of technical systems.

Skills

Broadcast systems experience

Team collaboration

Documentation skills

Customer communication

Education

Diploma or Degree in a related technical discipline

Equivalent practical experience

Job description

Junior Broadcast Technology Support Engineer

Junior Broadcast Technology Support Engineer Job Description

Who are we?

Peregrine Broadcast is a fast-growing technology company and the innovator of obsolescence mitigation methodologies for networked computing systems. We have built a history of international technical excellence and are leaders in the art of systems evolution.

We’re a great bunch of people working together to redefine how technology works with humans and society. Our people gauge success based on personal achievements in skill, knowledge and wisdom. We are a people centric organisation with focus on career building and positive work culture.

We are expanding our Engineering team and currently looking for Junior Broadcast Technology Support Engineer with a background in engineering and computer science. Our collaborators will be passionate engineers with empathy and patience. They will be highly driven individuals with a keen sense of time and purpose; dreaming and driving themselves to achieve professional success within the framework of a team.

What you will be doing?

Your key purpose will be to support 3 tv stations that are dependent on systems and services managed by Peregrine Broadcast. You will also contribute to your team with a commitment to knowledge transfer and documentation.

• Provide prompt, in-depth hands-on technical support of Broadcast systems and services.
• Manage the lifecycle of all incidents of assigned Broadcast systems and services.
• Provide assistance to all other Broadcast Technology teams as directed.
• Take ownership of the design, implementation and support of assigned Broadcast systems and services.
• Manage the lifecycle of all incidents, requests, change initiatives and system upgrades of assigned Broadcast systems and services.
• Develop and adapt workflows, systems and services to meet business objectives.
• Install and configure computer applications.
• Monitor and maintain computer networks.
• Resolve issues related to the network and ensure proper documentation of all issues & changes.
• Prioritize and manage the operational workflows that depend on systems managed.
• Learn and work with emerging technologies.
• Act as the first point of contact for clients with issues concerning their broadcast, computer & network systems and equipment.
• Interact with clients via phone, email or chats in a timely manner and provide concise written/verbal instructions.
• Maintain organised procedural documents and reports.
• Follow standard procedures to resolve issues by escalating them to the relevant internal departments.
• Follow up with clients to ensure their computer systems are functioning properly after troubleshooting.
• Prepare prompt, accurate, and honest reports.
• Document, track, and suggest improvements to technical procedures and knowledge in the knowledge database.
• Perform hands-on monitoring and maintenance of technical systems on a daily basis.

This role may involve regular working hours as well as 12-hour shift rotations, depending on operational requirements. Candidates must be flexible and available to support systems and services as needed, including outside regular hours, on weekends, and during on-call periods.

What we are looking for:

• 2+ years experience working in a team supporting Broadcast systems.
• A Diploma or Degree in a related technical discipline, or equivalent practical experience.
• Experience supporting technical systems is a nice to have.
• An in-depth knowledge of broadcast video, audio, talkback and communications workflows will be required for the role. Again a nice to have but not essential as we will expect you to grow into this role.
• An understanding of Broadcast IT infrastructure and workflows.
• Able to self-manage good time management & strong work ethics, this is a must have.
• An advantage if you have experience in developing and maintaining technical documentation and team training material.
• A technical mindset with great attention to detail
• Fresh graduates are encouraged to apply

What you should do:

If you’re seeking a highly challenging and dynamic role that offers excellent opportunities for growth and development, we encourage you to apply! Email us your resume at @peregrine-b.com and whatsapp 01-569 for further clarifications.

Job Types

Full-time, Contract