Manager Broadcast DevOps

Telekom Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Telekom Malaysia is seeking a senior broadcast operations professional to manage and continually improve our broadcast technology platforms, ensuring high system availability and seamless media workflows. You will drive automation, manage change, and provide expert Level 3 support across IPBC platforms.

Ideal candidates have a minimum of 5 years in broadcast ops, with certifications in ITIL, Kubernetes, and related platforms, and a strong track record in devops and workflow automation.

Qualifications

• Bachelor's degree in Broadcast Engineering, Electrical & Electronic Engineering, Telecommunications, Computer Science, Information Technology, Media Technology or related disciplines.
• Minimum 5 years of relevant working experience in broadcast operations, broadcast technology platforms, media systems, DevOps, workflow automation, systems integration, digital media delivery, or related fields.
• Professional certifications in Broadcast Technology, Media Systems, DevOps, IT Service Management (ITIL), Cloud Technologies, Systems Integration, Kubernetes, Project Management, or related disciplines will be an added advantage.

Responsibilities

• Implement, operate, and support end-to-end broadcast platforms (ingest, playout, distribution, VOD processing, publishing, QC).
• Provide Level 3 escalation support across IPBC platforms and act as final internal technical escalation point.
• Plan and execute preventive and corrective maintenance; manage maintenance approvals and change management for broadcast systems.
• Drive workflow automation and system integration to improve efficiency, reliability, and scalability.
• Monitor platform performance, availability, and service quality; drive continuous improvement.
• Maintain runbooks, documentation, runbooks, and system architecture diagrams for operations.

Skills

DevOps

Automation

System integration

Operational governance

Monitoring

Documentation

Vendor liaison

Education

Bachelor's Degree in Broadcast Engineering/related

Tools

Kubernetes

ITIL

Cloud technologies

Job description

To manage the operations, maintenance, and continuous improvement of TM's broadcast technology platforms by ensuring high system availability, operational stability, service reliability, and seamless end-to-end media workflows through effective DevOps practices, automation, system integration, and operational governance.

KEY RESPONSIBILITIES

• Responsible for implementing, operating, and supporting end-to-end broadcast platforms, including content ingest, playout, distribution, VOD processing, publishing, monitoring, and quality control systems.
• Level 3 escalation support across all IPBC platforms, including ingest, playout, distribution, MAM, and transmission systems, acting as the final internal technical escalation point.
• Plan and execute preventive and corrective maintenance activities and manage the maintenance approval and change management process for new and existing broadcast systems.
• Drive workflow automation and system integration initiatives to improve operational efficiency, reliability, and scalability across broadcast and media workflows.
• Monitor platform performance, availability, and service quality, while driving continuous improvement initiatives and operational optimization.
• Maintain technical documentation, operational procedures, runbooks, and system architecture diagrams to support ongoing operations and knowledge management.
• Support infrastructure monitoring, capacity planning, performance tuning, and high-availability architecture design for mission-critical broadcast environments.
• Track operational capacity and performance trends, flagging infrastructure issues
• Liaise with vendors and OEM support on unresolved Level 3 issues, tracking resolution progress against agreed support SLAs.
• Maintain operational runbooks, escalation matrices, and a knowledge base to support consistent, repeatable incident response and service continuity.
• Drive continuous improvement of operational processes, monitoring tools, and support workflows to enhance reliability and reduce recurring incidents.

CANDIDATE MUST HAVE

• Bachelor's Degree in Broadcast Engineering, Electrical & Electronic Engineering, Telecommunications, Computer Science, Information Technology, Media Technology or related disciplines.

WE VALUE

• Minimum 5 years of relevant working experience in broadcast operations, broadcast technology platforms, media systems, DevOps, workflow automation, systems integration, digital media delivery, or related fields.
• Professional certifications in Broadcast Technology, Media Systems, DevOps, IT Service Management (ITIL), Cloud Technologies, Systems Integration, Kubernetes, Project Management, or related disciplines will be an added advantage.

LOCATION