JP- Customer Service Representative

eTeam; Kuala Lumpur; On-site; MYR 56,000 - 78,000; Full time

Job summary

eTeam in Cyberjaya is seeking a Japanese-speaking Customer Service Representative to support Japanese customers through calls, chat and email, delivering high-quality experience.

We require fluent Japanese, strong English communication, and a Bachelor's degree. 6 months to 1 year in customer service is preferred; experience in BPO or contact centres is an asset. The role operates in a 24/7 rotational shift environment.

Qualifications

• Japanese language is mandatory.
• Strong English communication skills (written and spoken).
• Bachelor's degree or equivalent qualification required.
• 6 months–1 year of customer service experience preferred.
• Experience in BPO, contact centre, customer support, or customer experience is an advantage.

Responsibilities

• Handle customer enquiries through calls, chat, and email.
• Provide professional and timely support to Japanese-speaking customers.
• Understand customer concerns and provide appropriate solutions.
• Investigate and resolve customer issues efficiently.
• Escalate complex cases to the relevant internal teams.
• Maintain accurate records of customer interactions.
• Follow company policies, procedures, and quality standards.
• Work closely with internal teams to ensure customer issues are resolved.
• Maintain excellent customer satisfaction and service quality.

Skills

Japanese language

English communication

Customer service

Education

Bachelor's degree

Job description

Japanese Customer Service Representative (VISA SUPPORT PROVIDED)

About the Role

We are looking for Japanese-speaking Customer Service Representatives to join our Customer Experience team in Cyberjaya. The role will involve supporting Japanese-speaking customers through calls, chat, and email, resolving enquiries and ensuring a high-quality customer experience.

Key Responsibilities

• Handle customer enquiries through calls, chat, and email.
• Provide professional and timely support to Japanese-speaking customers.
• Understand customer concerns and provide appropriate solutions.
• Investigate and resolve customer issues efficiently.
• Escalate complex cases to the relevant internal teams.
• Maintain accurate records of customer interactions.
• Follow company policies, procedures, and quality standards.
• Work closely with internal teams to ensure customer issues are resolved.
• Maintain excellent customer satisfaction and service quality.

Requirements

• Japanese speaker – Mandatory
• Good English communication skills, both written and verbal.
• Bachelor's Degree or equivalent qualification.
• 6 months–1 year of Customer Service experience preferred.
• Experience in BPO, Contact Centre, Customer Support, or Customer Experience is an advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and analytical abilities.
• Comfortable working in a 24/7 rotational shift environment.
• Willing to work 2 rotational days off per week.