Customer Support Representative

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Representative fluent in Japanese and English. The role involves assisting clients through phone, email, and chat, while ensuring high levels of customer satisfaction. Candidates should have strong communication skills and a customer-focused mindset. Preferred qualifications include a diploma or degree in a related field, along with experience in customer service and proficiency in Microsoft Office and CRM software.

Qualifications

• Fluency in both Japanese and English required.
• Previous customer service experience preferred.
• Proficiency in Microsoft Office is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product and service information.
• Resolve customer complaints promptly.

Skills

Fluency in Japanese

Fluency in English

Strong communication skills

Excellent problem-solving abilities

Customer-focused mindset

Ability to work independently

Education

Diploma or equivalent

Degree in a related field

Tools

Microsoft Office Suite

CRM software

Job description

Customer Support Representative (Japanese Speaker)

Job Openings Customer Support Representative (Japanese Speaker)

About the job Customer Support Representative (Japanese Speaker)

Job summary

The Customer Service Specialist (Japanese Speaking) will be responsible for providing exceptional customer support to our Japanese-speaking clients. This role involves resolving customer inquiries, offering product and service information, and ensuring a high level of customer satisfaction. The position requires effective communication skills in Japanese and English and a deep understanding of our products and services.

Job responsibilities:

• Respond to customer inquiries via phone, email, and chat in Japanese and English.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly and effectively.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document and track customer interactions and resolutions in the CRM system.
• Collaborate with other departments to resolve complex customer issues.
• Identify and report trends in customer feedback to improve products and services.
• Assist in developing customer service policies and procedures.

Job requirements:

• Fluency in Japanese and English, both written and spoken.
• Previous experience in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and experience with CRM software is an advantage.
• Ability to handle multiple tasks simultaneously and manage time effectively.

Education:

• Diploma or equivalent.
• A degree in a related field is a plus.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Maria Peter
Recruitment Consultant
WhatsApp no: [phone]