Japanese Customer Service Associate- Retail

Jobstreet Malaysia; Sepang; On-site; MYR 89,000 - 112,000; Full time

Benefits offered by this job

Transportation allowance

Shift allowance

Job summary

Jora Malaysia in Cyberjaya is seeking a Japanese-speaking Customer Service Associate – Retail to handle customer enquiries across live channels, understand customer needs, and provide accurate solutions. You will support orders, deliveries, returns and refunds, while maintaining high service quality.

The role requires JLPT N1 certification, experience in customer service or related fields, and willingness to work rotational shifts in a fast-paced office setting.

Qualifications

• JLPT N1 Certification required.
• Experience in customer service, e-commerce, retail, BPO / call centre preferred.
• Fresh graduates welcome.
• Must be willing to work rotational shifts.

Responsibilities

• Handle customer enquiries via phone and other channels.
• Understand needs and provide solutions.
• Assist with orders, products, delivery, returns and refunds.
• Escalate issues when necessary.
• Maintain customer satisfaction and KPI targets.
• Perform related duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

Communication skills

Teamwork

Fast-paced environment

Attendance & punctuality

Shifts rotation

Education

JLPT N1 Certification

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Japanese Customer Service Associate- Retail

Customer Service Associate – Retail position based in Cyberjaya, Malaysia. The role involves handling customer enquiries and providing support across multiple service channels.

Key responsibilities

• Handle customer enquiries through phone calls and other customer service channels
• Understand customer needs and provide appropriate solutions
• Assist customers with orders, products, delivery, returns and refunds
• Escalate customer issues when necessary
• Maintain excellent customer satisfaction and service quality
• Meet the required KPI and performance targets
• Perform other related duties as assigned

Requirements

• Excellent customer service and interpersonal skills.
• Customer-oriented and passionate about delivering excellent customer experiences.
• Strong problem-solving and communication skills.
• Able to work independently as well as part of a team.
• Comfortable working in a fast-paced customer service environment.
• Willing to work on rotational shifts, including afternoon / night shifts.
• Good attendance and punctuality are essential.

About you

• JLPT N1 Certified (must have)
• Experience in customer service, e-commerce, retail, BPO / call centre, or customer support preferred
• E-commerce experience preferred but not mandatory
• Must be willing to work rotational shifts, including afternoon and night shifts
• Fresh graduates welcome
• Prior E-commerce experience is an added advantage but is not mandatory.
• Global Sourcing is Open Candidates based outside Malaysia may also apply if they meet the requirements.
• Employment Visa support is available for eligible foreign candidates.
• Must be willing to work rotational shifts, including afternoon / night shifts.

RM8k – RM10k Basic Salary + RM500 Transportation Allowance + Shift Allowance

Work Mode: Full-Time (Office-Based)

Summary

We are looking for a Japanese-speaking Customer Service Associate to join our Retail Customer Service team in Cyberjaya. The successful candidate will be responsible for handling customer enquiries through live contacts, including phone calls, understanding customer concerns, providing accurate solutions, and ensuring a high level of customer satisfaction. Candidates with prior E-commerce / Retail Customer Service experience are highly preferred.