Associate Customer Support (Japanese

Gratitude Inc; Putrajaya; On-site; MYR 89,000 - 112,000; Full time

Job summary

Gratitude Inc is seeking an Associate Customer Support in Cyberjaya, Malaysia to handle live customer contacts and provide solutions. This full‑time office role operates on rotational shifts (morning, afternoon, and night) with shift allowance for the late shift.

Proficiency in Japanese is required, and ecommerce experience is preferred. Candidates should be graduates or have equivalent work experience; visa support is provided for eligible hires.

Qualifications

• Excellent customer service skills.
• Excellent verbal communication skills in Japanese.
• Open to work in rotational and night shifts.
• Candidate must be college or vocational school graduates or possess comparable work experience.

Responsibilities

• Handle live calls with customer queries and provide resolution to end users.
• Escalate priority issues per Client specifications to the immediate lead as applicable.
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality.
• Any Ad-hoc responsibilities as designated by the supervisor.

Skills

Customer service

Japanese language

Shift flexibility

Ecommerce experience

Education

High School Graduate/ Vocational College / University (2026 grads)

Job description

Designation: Associate Customer Support

Location: Cyberjaya, Malaysia

Salary range: RM 8k to 10k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance

Work mode: Full time office mode

Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Language proficiency required: Japanese

Prior Experience in Ecommerce preferred

Experience: NA

Position Summary:

Handle live contacts of customers and provide appropriate solution to their queries

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

Key Highlights of the Requirement:

• Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
• Global sourcing is open — candidates can be based anywhere in the world
• Visa support will be provided for eligible candidates

Education:

• High School Graduate: Requires at least 7~8 years of working experience.
• Vocational College Graduate: Requires at least 4~5 years of working experience.
• University Graduate/ To be Graduated in 2026: No working experience will be acceptable.

Assessments:

JP LAT (Attached)-> answer sheet is provided

Typing test link: https://10fastfingers.com/typing-test/japanese

Hiring approach:

Candidates must complete the 2 assessments and typing test (screenshot of the score is required)

RMG Pre-screening

Ops round (1 ~ 2 rounds)

VISA processing timeline:

3~4 months post selection and submission of relevant documents

For Expats Employment VISA:

1 way flight ticket and 1 week hotel accommodation cost is reimbursed.