Java Production Support_Lead

HCL Technologies Malaysia SDN BHD; Kuala Lumpur; On-site; MYR 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Professional certification sponsorship

Family medical & insurance coverage

Flexible working hours

Global work exposure

Extra allowances

Additional public holidays

Annual salary increment

Job summary

HCL Technologies Malaysia SDN BHD is seeking an experienced Java Production Support Lead in Kuala Lumpur. This full-time role involves leading production support operations for Java applications, overseeing a team of engineers, and ensuring high availability and performance.

The ideal candidate has 8+ years in Java production support, 2+ years in a lead role, strong knowledge of Tomcat/JBoss/WebSphere, and hands-on experience with monitoring tools and SQL databases.

Qualifications

• 8+ years of hands-on Java production support or similar roles.
• 2+ years in a lead or supervisory capacity managing technical teams.
• Strong expertise in Java development, frameworks and app server technologies (Tomcat, JBoss, WebSphere).
• Proficiency in diagnosing and resolving Java application performance issues, memory leaks and threading problems.
• Experience with production monitoring and alerting tools (New Relic, Dynatrace, Splunk).
• Solid understanding of database technologies, SQL and troubleshooting database-related issues.
• Experience with Linux and Windows server environments.
• Knowledge of incident management and change management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage a team of Java production support engineers, providing guidance, mentorship, and performance management.
• Monitor and maintain production Java applications, ensuring system availability, performance and reliability.
• Respond to and resolve critical production incidents, coordinating with development teams and other departments as needed.
• Perform root cause analysis on production issues and implement preventative measures.
• Manage service level agreements (SLAs) and reporting on key performance metrics.
• Develop and maintain comprehensive documentation for production systems, processes and troubleshooting procedures.
• Conduct regular reviews of logs, alerts and system health to identify potential issues before they impact users.
• Collaborate with development, infrastructure and business teams to optimise application performance and stability.
• Provide on-call support and lead incident response activities during critical situations.
• Lead knowledge transfer sessions and training initiatives for the support team.

Skills

Java production support

Team leadership

Server tech

Monitoring tools

SQL databases

Linux/Windows

Incident management

Communication skills

Java certifications

Tools

Tomcat

JBoss

WebSphere

New Relic

Dynatrace

Splunk

Job description

About us HCL Technologies Malaysia SDN BHD is a leading global IT services company committed to delivering innovative technology solutions and exceptional service to our clients worldwide. We pride ourselves on fostering a culture of excellence, continuous learning, and technological innovation. Our team in Kuala Lumpur is dedicated to providing world-class support and solutions that drive business success for our clients and create meaningful careers for our employees.

About the role We are seeking an experienced Java Production Support Lead to join our dynamic team in Kuala Lumpur on a full-time basis. In this strategic role, you will be responsible for leading and managing the production support operations for Java-based applications, ensuring optimal system performance and reliability. You will oversee a team of support professionals, provide technical expertise, and serve as a critical point of escalation for complex production issues. This position is pivotal in maintaining service level agreements and delivering exceptional support to our clients.

Key responsibilities

Lead and manage a team of Java production support engineers, providing guidance, mentorship, and performance management

Monitor and maintain production Java applications, ensuring system availability, performance and reliability

Respond to and resolve critical production incidents, coordinating with development teams and other departments as needed

Perform root cause analysis on production issues and implement preventative measures

Manage service level agreements (SLAs) and reporting on key performance metrics

Develop and maintain comprehensive documentation for production systems, processes and troubleshooting procedures

Conduct regular reviews of logs, alerts and system health to identify potential issues before they impact users

Collaborate with development, infrastructure and business teams to optimise application performance and stability

Provide on-call support and lead incident response activities during critical situations

Lead knowledge transfer sessions and training initiatives for the support team

What we're looking for

8+ years of hands-on experience in Java application production support or similar roles

2+ years of experience in a lead or supervisory capacity managing technical teams

Strong expertise in Java development, frameworks and application server technologies (such as Tomcat, JBoss, WebSphere)

Proficiency in diagnosing and resolving Java application performance issues, memory leaks and threading problems

Experience with production monitoring and alerting tools (such as New Relic, Dynatrace, Splunk or similar)

Solid understanding of database technologies, SQL and troubleshooting database-related issues

Experience with Linux and Windows server environments

Knowledge of incident management and change management processes

Excellent communication and interpersonal skills with the ability to work effectively with diverse teams

Problem-solving mindset with strong analytical and critical thinking abilities

Relevant certifications in Java, cloud technologies or IT service management would be advantageous

What we offer We believe in creating an environment where our employees can thrive both professionally and personally. We offer competitive compensation packages, comprehensive health and wellness benefits, and opportunities for continuous professional development. Our flexible working arrangements allow you to achieve a healthy work-life balance while delivering excellence. We invest in our people through training programmes, mentorship opportunities and clear career progression pathways. Additionally, we provide access to modern technology, collaborative workspaces and a supportive team culture that values innovation and collaboration. We are committed to fostering an inclusive workplace where diversity is celebrated and every employee has the opportunity to succeed.

Perks and benefits Competitive Salary Professional Certification Sponsorship Family Medical & Insurance Coverage Flexible Working Hours (Whenever Possible) Global Work Exposure Extra Allowances Additional Public Holidays Annual Salary Increment

Information Technology Services More than 10,000 employees

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Production Support Lead?
• Which of the following types of qualifications do you have?
• Are you available to provide on call support when required?