Japanese Technical Customer Support (Security Software)
Businesslist
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Businesslist is seeking a Japanese Technical Customer Support representative in Kuala Lumpur, Malaysia. In this full-time role, you will provide technical assistance to Japanese customers for cybersecurity software products, ensuring customer satisfaction through effective troubleshooting and support.
The position requires native-level Japanese proficiency, business-level English skills, and a relevant educational background. Comprehensive training is offered to help develop your IT support skills.
Qualifications
- Native-level Japanese proficiency is essential.
- Business-level English communication is required.
- Candidate should have a Diploma, Advanced Diploma, or Bachelor's degree.
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Provide technical support for software products and services.
- Identify customer issues through effective questioning and troubleshooting.
- Assist customers in resolving technical problems.
- Accurately document customer interactions and case details in the CRM system.
Skills
Education
Job description
Posting Date : 03 Jun 2026 | Close Date : 01 Sep 2026
Location: Kuala Lumpur, Malaysia
Employment Type: Full-time, Permanent
Join a globally recognized cybersecurity software company and support Japanese customers by providing technical assistance for software products and services. This role involves troubleshooting technical issues, delivering excellent customer service, and ensuring customer satisfaction.
Comprehensive training will be provided during the onboarding period, making this opportunity suitable for candidates with limited technical support experience who are eager to develop their IT support skills.
Handle customer inquiries via phone, email, and chat.
Provide technical support for software products and services.
Identify customer issues through effective questioning and troubleshooting.
Assist customers in resolving technical problems.
Accurately document customer interactions and case details in the CRM system.
Resolve product and service-related technical issues.
Utilize knowledge bases, manuals, and support tools to identify solutions.
Provide remote support when required.
Verify customer entitlements and support coverage.
Escalate complex issues to higher-level support teams when necessary.
Conduct follow-up activities to ensure issue resolution.
Native-level Japanese proficiency.
Business-level English communication skills.
Diploma, Advanced Diploma, or Bachelor's degree.
Basic computer skills.
Customer service or customer support experience.
Call center experience.
IT support or technical support experience.
Interest in software, cybersecurity, and technology products.
Monthly salary: RM 8,500 – RM 9,500
Performance-based KPI incentives
One-way flight ticket to Malaysia
Temporary accommodation upon arrival
Malaysian Employment Pass sponsorship
Medical and life insurance coverage
Annual leave and medical leave
Career advancement opportunities
Local bank account opening assistance
Monday to Friday, 9:00 AM – 6:00 PM
Saturday and Sunday
Sub Specialization : Services; Customer Services Type of Employment : Permanent Minimum Experience : Fresher
Kuala Lumpur
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
