Japanese Tech Support – Cybersecurity Software (Entry) KL

Businesslist; Kuala Lumpur; On-site; MYR 94,860 - 106,020; Full time

Benefits offered by this job

Monthly salary: RM 8,500 – RM 9,500

Performance-based KPI incentives

One-way flight ticket to Malaysia

Temporary accommodation upon arrival

Malaysian Employment Pass sponsorship

Medical and life insurance coverage

Annual leave and medical leave

Career advancement opportunities

Local bank account opening assistance

Job summary

Businesslist is seeking a Japanese Technical Customer Support representative in Kuala Lumpur, Malaysia. In this full-time role, you will provide technical assistance to Japanese customers for cybersecurity software products, ensuring customer satisfaction through effective troubleshooting and support.

The position requires native-level Japanese proficiency, business-level English skills, and a relevant educational background. Comprehensive training is offered to help develop your IT support skills.

Qualifications

• Native-level Japanese proficiency is essential.
• Business-level English communication is required.
• Candidate should have a Diploma, Advanced Diploma, or Bachelor's degree.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide technical support for software products and services.
• Identify customer issues through effective questioning and troubleshooting.
• Assist customers in resolving technical problems.
• Accurately document customer interactions and case details in the CRM system.

Skills

Native-level Japanese proficiency

Business-level English communication skills

Basic computer skills

Education

Diploma, Advanced Diploma, or Bachelor's degree

Job description

Businesslist is seeking a Japanese Technical Customer Support representative in Kuala Lumpur, Malaysia. In this full-time role, you will provide technical assistance to Japanese customers for cybersecurity software products, ensuring customer satisfaction through effective troubleshooting and support.

The position requires native-level Japanese proficiency, business-level English skills, and a relevant educational background. Comprehensive training is offered to help develop your IT support skills.