Japanese-Speaking IT Helpdesk Specialist (L1)

Asia Recruit (Permanent, Contract, & Executive Recruitment); Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An IT recruitment agency is looking for a Japanese-speaking IT Technical Helpdesk professional in Cyberjaya, Malaysia. This role involves providing technical support to clients primarily in Japanese, with other tasks related to customer service. Ideal candidates should have a professional certificate in IT or Computer Science and possess strong communication skills. The position welcomes new graduates and candidates without prior experience. Interested applicants should send their resumes to the provided email address.

Qualifications

• Advanced to fluent level in Japanese (min. JLPT N3).
• Intermediate to business level English for native Japanese speakers.
• No strict experience required; open to recent graduates.

Responsibilities

• Provide IT support mainly in Japanese via phone, email, and chat.
• Record and update call logs in the database, CRM, and ticketing system.
• Perform other related tasks as required.

Skills

Japanese language proficiency

IT support skills

Customer service skills

Communication skills

Education

Professional certificate in IT/Computer Science

Job description

An IT recruitment agency is looking for a Japanese-speaking IT Technical Helpdesk professional in Cyberjaya, Malaysia. This role involves providing technical support to clients primarily in Japanese, with other tasks related to customer service. Ideal candidates should have a professional certificate in IT or Computer Science and possess strong communication skills. The position welcomes new graduates and candidates without prior experience. Interested applicants should send their resumes to the provided email address.