Japanese-speaking Order Management Senior Executive

Japanese Jobs Malaysia; Kuala Lumpur; On-site; MYR 6,000 - 9,000; Full time

Benefits offered by this job

Japanese language allowance

16% employer EPF contribution

Performance bonus

Outpatient medical coverage

Flexible working hours

Two work-from-home days per week

Job summary

Japanese Jobs Malaysia is seeking a Senior Officer, Order to Cash, based in Bandar Utama. You will manage end-to-end order management, coordinate with customers, sales teams, and internal stakeholders, ensuring timely fulfilment.

The role requires a bachelor’s degree in Business Administration, strong Japanese and English, and a proactive, independent working style.

Qualifications

• Bachelor's degree in business administration or related field.
• Experience in order management and end-to-end OTC process.
• Strong Japanese and English communication skills.
• Proactive, able to work independently and in a team.

Responsibilities

• Manage end-to-end order management and coordinate with customers, sales teams, and internal stakeholders.
• Process and monitor orders, maintain master data, and track deliveries.
• Resolve order-related issues and support billing and credit management.
• Manage customer complaints and place replenishment purchase orders.
• Monitor delivery schedules to ensure timely fulfilment.

Skills

Order to Cash

End-to-end order management

Japanese communication

English communication

Independent & collaborative

Education

Bachelor's degree in Business Administration

Job description

Japanese-speaking Order to cash, Order management Senior Officer

Your new company

You will be joining a leading multinational organisation within the petrochemical industry. Based in Bandar Utama, the company offers an international working environment, strong employee benefits, and flexible working arrangements.

Your new role

As a Senior Officer, Order to Cash, you will manage end-to-end order management activities and coordinate closely with customers, sales teams, and internal stakeholders. Your responsibilities will include processing and monitoring orders, maintaining master data, tracking deliveries, resolving order-related issues, supporting billing and credit management activities, and managing customer complaints. You will also place replenishment purchase orders and monitor delivery schedules to ensure timely fulfilment.

What you'll need to succeed

• A bachelor’s degree in Business Administration or a related discipline
• Experience in order management and an understanding of the end-to-end Order to Cash process
• Strong Japanese and English communication skills
• A proactive approach with the ability to work independently and collaboratively

What you'll get in return

You will receive a competitive remuneration package that includes a Japanese language allowance, 16% employer EPF contribution, performance bonus, and outpatient medical coverage. The role also offers flexible working hours, two work-from-home days per week.