Japanese-Speaking Fintech & Crypto Support (Hybrid)

CB Talents; Permatang Pauh; Hybrid; MYR 48,000 - 72,000; Full time

Job summary

CB Talents is seeking a Japanese-speaking Customer Support Representative to support customers in Japanese and English from Kuala Lumpur, Malaysia. You will handle live chat and email inquiries, ensuring accurate and high-quality service while staying informed about crypto trading platforms and market fundamentals.

The role requires native-level Japanese, strong English, and 2–4 years of customer service experience.

Qualifications

• Native-level Japanese proficiency required.
• Strong command of English (written and spoken).
• 2–4 years in customer service / live-chat support preferred.
• Experience with financial institutions, fintech or crypto trading is a plus.

Responsibilities

• Assist customers in Japanese and English via live chat or email.
• Provide high-quality, efficient customer service.
• Stay informed on crypto trading platforms and market fundamentals.
• Log and follow up on inquiries or complaints from users.

Skills

Japanese language

English language

Customer service

Live chat & Email

Tools

Crypto trading platforms

Job description

CB Talents is seeking a Japanese-speaking Customer Support Representative to support customers in Japanese and English from Kuala Lumpur, Malaysia. You will handle live chat and email inquiries, ensuring accurate and high-quality service while staying informed about crypto trading platforms and market fundamentals.

The role requires native-level Japanese, strong English, and 2–4 years of customer service experience.