Bilingual Fintech Support Specialist — Japanese (Hybrid)
CB Talents
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Job summary
CB Talents in Malaysia is seeking a bilingual Japanese-English Customer Support specialist to handle live chat and email inquiries related to fintech and crypto products. The role requires native-level Japanese, strong English, and 2–4 years of frontline customer service experience, with training in live chat and email support.
Responsibilities include assisting customers, resolving inquiries, and gathering feedback for management while staying informed about crypto markets.
Qualifications
- Native-level Japanese; confident handling complex written interactions.
- Strong English, both written and spoken; high communication standards.
- 2–4 years in frontline customer service with live chat and email training.
- Experience with fintech or crypto platforms is a strong advantage.
Responsibilities
- Assist customers via live chat or email in Japanese and English.
- Ensure accurate, high-quality customer service experiences.
- Be knowledgeable about crypto trading platforms and market basics.
- Follow up on inquiries/complaints from current and prospective users.
- Translate customer needs into constructive feedback for management.
- Flag discrepancies or risks to management in a timely manner.
- Suggest improvements to boost team performance and processes.
Skills
Education
Tools
Job description
CB Talents in Malaysia is seeking a bilingual Japanese-English Customer Support specialist to handle live chat and email inquiries related to fintech and crypto products. The role requires native-level Japanese, strong English, and 2–4 years of frontline customer service experience, with training in live chat and email support.
Responsibilities include assisting customers, resolving inquiries, and gathering feedback for management while staying informed about crypto markets.
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